Member Support Officer

The Business Connective is Australia’s largest and most innovative mortgage, commercial and asset finance aggregator and the preferred choice for leading brokers. Our customers are mortgage, commercial and asset finance brokers, and we are driven to be the business partner they can’t imagine doing business without. With a strong and vibrant culture, we are the employer of choice for exceptional and dynamic professionals.

The Role

The Member Support Officer plays a crucial role providing exceptional support to our members. Based in Melbourne, this permanent full-time position is designed for individuals who are passionate about delivering high-quality service and ensuring member satisfaction. The successful candidate will contribute to the overall success of our organisation by assisting members with their inquiries and resolving issues efficiently.

What you will be doing

• Respond to member inquiries via phone, email, and in-person, ensuring a high level of customer service.
• Assist members with account management, including transactions, updates, and general queries.
• Resolve member complaints and issues promptly, escalating when necessary to ensure member satisfaction.
• Maintain accurate records of member interactions and transactions in the database.
• Collaborate with other departments to enhance member experience and streamline processes.
• Stay updated on financial products and services to provide informed assistance to members.
• Participate in training and development sessions to improve service delivery and personal skills.

The Person

• A minimum of a high school diploma or equivalent; further education in finance or customer service is advantageous.
• At least 1-2 years of experience in a customer service role, preferably within the financial services industry.
• Strong communication skills, both verbal and written, with a focus on customer engagement.
• Proficient in using customer relationship management (CRM) software and Microsoft Office Suite.
• Ability to work effectively in a team environment and manage multiple tasks simultaneously.
• Demonstrated problem-solving skills and a proactive approach to member support.

The Benefits

In return for your exceptional performance, you will be rewarded with:

• A generous salary package.

• Progressive leave policies; employee lifestyle benefits program; work/life balance; EAP; and a focus on learning & development.

• The opportunity to develop your career with an industry leader.

To Apply

To apply, please click on the link.

All applications will be handled with strict confidentiality. For further information, please visit www.connective.com.au/careers.