Support Our Partners. Coordinate Solutions. Make a Difference.
Be part of a dynamic team dedicated to delivering outstanding customer experiences. As a Support Coordinator, you’ll work closely with manufacturer partners, dealerships, customers, and internal teams to coordinate replacement vehicle requests and keep operations running smoothly. If you’re proactive, detail-oriented, and passionate about providing exceptional service, this is your opportunity to build a rewarding career with purpose.
About Compass
Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to continuous improvement.
We live our values every day:
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Care & Passion – treat others the way we want to be treated
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Courage – be empowered and make informed decisions
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Can Do – find solutions and drive continuous improvement
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Trust – do the right thing in all relationships
Key Responsibilities
Managing Business Delivery and Results Core
- Manage and triage all enquiries received through the Retail Hires inbox.
- Act as the first point of contact for Partner enquiries received via our 1800 assistance line
- Coordinate replacement vehicle requests with customers, dealerships, Compass branches and internal
- Work closely with the branch network and our business partners to assist with vehicle deliveries, collections and transfers
- Provide our business partners with updates regarding booking status and vehicle availability.
- Monitor active bookings and follow up outstanding actions
- Escalate customer complaints, service concerns and Partners enquiries to the Corporate Business Manager where required.
- Support our Partners with general program assistance.
What You’ll Bring
- Strong customer service and relationship management skills
- Excellent verbal and written communication skills.
- Strong organisational skills with the ability to manage multiple tasks and competing priorities.
- Ability to work in a fast-paced environment while maintaining a high level of accuracy and attention to detail.
- Ability to build and maintain positive relationships with customers, dealerships and internal stakeholders.
- Strong problem-solving skills with the ability to identify issues and escalate where required
- Proficient computer skills and ability to learn new systems quickly.
- Ability to work both independently and as part of a team.
- Customer focused with a professional and positive approach
- Strong administration and data entry skills.
- Ability to manage enquiries in a timely manner and deliver a high standard of customer service.
What We Offer
Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported.
You’ll also enjoy a range of benefits, including:
- Flexible working environment
- Career development – many of our team members have progressed into senior roles across the business
- 12 weeks paid parental leave
- Access to the Employee Assistance Program (EAP) – confidential support when you need it
- Make a Difference Leave – one paid day per year to support a community cause
- Learning and development days to support your growth
- Team-building events and activities to strengthen connection and culture
- Exclusive discounts and offers through our business and HR partners
- “Make a Difference Leave” – a day spent on local community projects
Ready to Apply?
Click Quick Apply and submit:
- A cover letter explaining why you’re interested in this role
- Your resume outlining relevant experience
We value diversity and welcome applicants from all backgrounds.
