Broking Systems & Onboarding Coordinator
Are you great with broking platform and systems and even better with people?
Do you thrive on improving platforms, streamlining onboarding, and ensuring brokers have the tools they need to succeed?
Because at CBN, we’re looking for someone who can bring structure, clarity and momentum to broker onboarding and platform experience, ensuring every broker is set up for success from day one.
🔷 About CBN
At Community Broker Network, we’re not just supporting insurance businesses – we’re shaping the future of the industry. As Australia’s largest network of general insurance authorised
representatives, we empower over 300 businesses and 1,000 employees across the country.
Our team of around 70 offers market access, technology, education, marketing, HR, business advice, and more, supporting brokers from Perth to Cairns.
We’re proudly a certified Great Place to Work, known for strong leadership, authentic culture and a genuine commitment to helping our people – and our network – grow.
Our values:
🔹We listen (Understand)
🔹We achieve (Accomplish)
🔹We are one (Together)
🔷 Purpose of the Role
This is not a traditional systems administrator role – it’s a chance to shape how
brokers experience CBN’s systems every day.
As Systems Administrator, you’ll play a critical role within our Broker Experience function, ensuring broker facing platforms are configured, maintained and supported to enable efficient broking operations and a consistent, high-quality broker experience.
Working closely with Broker Applications, Broking Operations, Technology and Distribution, you’ll operationalise platform changes, support BAU activity, and embed enhancements into clear, repeatable processes that scale with our growing network.
✨ What You’ll Do
- Execute onboarding, offboarding, internal transfers and permission changes for brokers and internal users
- Administer and configure broker facing platforms, including INSIGHT and broker platforms, in line with governance, security and service standards
- Identify broker experience pain points and recommend opportunities for platform and process uplift
- Design, document and embed end-to-end broker workflows alongside system changes
- Maintain accurate, broker ready documentation, guides and knowledge assets
- Ensure platform resources and onboarding materials remain current and easy to use
💡 What You’ll Bring
You’ll thrive in this role if you’re solutions focused, highly organised and passionate about broker experience.
You bring:
- Experience working with broking platforms, ideally INSIGHT, and understanding how brokers operate day-to-day
- Strong background in onboarding, offboarding and permission management
- Experience working across operations, technology, compliance and learning teams
- Exposure to workflow design, documentation and continuous improvement
- Strong problem-solving skills with a focus on sustainable, scalable solutions
- Excellent communication and stakeholder management skills
- High attention to detail and confidence managing competing priorities
🔷 Our Awesome
Benefits!
At CBN, we genuinely care about our people – and it shows. Here’s what you’ll enjoy:
🏆 Great Place to Work certified
🌟Hybrid working flexibility – 3 days in the office, 2 days at home
🧘Wellbeing allowance
🥰Mental health days & birthday leave
💰Competitive salaries
📚Study support & professional development opportunities
💫Incentive & bonus plan
👶Paid parental leave
❤️Salary continuance benefit
✈️Travel and cyber insurance discounts
👏Regular team events and cultural activities
😍Extra perks like health insurance discounts, retail offers, and more!
🔷 Ready to Join Us?
If you’re passionate about systems, love creating seamless experiences, and want your work to make a real impact on brokers across Australia, we’d love to hear from you.
Join CBN – where your systems expertise empowers an entire network to succeed.
