Are you organised, curious, and ready to launch your career in insurance broking?
Do you love keeping things running smoothly, supporting a team, and taking pride in delivering accurate, timely work?
Note: This role is available both in Adelaide and Metro Melbourne!
Because at CBN, that’s exactly the kind of person we’re looking for.
🔷 About CBN
At Community Broker Network, we’re not just supporting insurance businesses — we’re shaping the future of the industry. As Australia’s largest network of general insurance authorised representatives, we empower over 300 businesses and 1,000 employees across the country.
Our team of around 70 offers market access, technology, education, marketing, HR, business advice, and more, supporting brokers from Perth to Cairns.
We’re a certified Great Place to Work with an incredible culture, strong employment conditions, and a genuine commitment to helping our people grow.
Our values:
🔹 We listen (Understand)
🔹 We achieve (Accomplish)
🔹 We are one (Together)
🔷 Purpose of the Role
This isn’t just an admin role, it’s the starting point of a rewarding career in insurance broking.
As our Broker Support Officer, you’ll provide essential operational and administrative support to brokers and clients.
If you’re proactive, organised, and eager to learn, you’ll thrive in this fast-paced, dynamic environment.
Current tier 1/2 qualification or enrolment is highly desired!
✨ What You’ll Do
• Support our Broker Partnering & Processing Solutions Teams, Network Brokers, and Clients with admin, data entry, and ad-hoc duties
• Answer and direct incoming calls in a friendly, professional manner
• Manage shared mailboxes, appointments, and calendars
• Maintain digital and physical filing systems
• Coordinate office requirements: stationery, tidiness, kitchen, and visitor reception
• Process policy administration tasks: new business, renewals, endorsements, cancellations, and general policy maintenance
• Follow checklists and processes to ensure accuracy and compliance
• Build positive relationships with brokers, insurers, and internal stakeholders
• Commit to ongoing learning and industry development
💡 What You’ll Bring
You’ll thrive if you’re proactive, detail-focused, and passionate about learning. You bring:
• Strong desire to start and grow your career in insurance broking
• Excellent communication and customer service skills
• Good computer literacy (Word, Excel, Outlook, PowerPoint)
• Organisational skills and ability to prioritise effectively
• Ability to follow instructions and processes accurately
• Tier 1/2 qualification (Or currently working towards)
Bonus points if you have previous office, customer service, retail, or hospitality experience.
🔷 Our Awesome Benefits!
At CBN, we genuinely care about our people – and it shows. Here’s what you’ll enjoy:
🏆 Great Place to Work certified
🌟 Hybrid working flexibility – 3 days in the office, 2 days at home
🧘 Wellbeing allowance
🥰 Mental health days & birthday leave
💰 Competitive salaries
📚 Study support & professional development opportunities
💫 Incentive & bonus plan
👶 Paid parental leave
❤️ Salary continuance benefit
✈️ Travel and cyber insurance discounts
👏 Regular team events and cultural activities
😍 Extra perks like health insurance discounts, retail offers, and more!
🔷 Ready to Join Us?
If you’re excited about starting your career in insurance, supporting brokers, and learning from a high-performing team, we’d love to hear from you.
Join CBN – where your work makes a real difference, every day.
