Help Desk Support – Level 1

Be the First Voice Our Customers Hear – Join CommBox as a Level 1 Support Engineer

Why CommBox?

At CommBox, we don’t just build premium interactive screens – we shape how people teach, meet and solve problems. From bustling classrooms to busy boardrooms, our tech helps people connect and collaborate seamlessly. We’re a fast-growing Aussie company with big ambitions and an even bigger heart. If you’re tech-curious, people-focused, and ready to kickstart your career in support, we want you on the team.

Your Role in the Team

As a Level 1 Support Engineer, you’re the first point of contact for our customers – the friendly, capable voice on the other end of the line. You’ll help users solve common issues quickly and confidently, while learning the ropes of technical support in a real-world environment.

What You’ll Do

• Respond to customer questions via phone, live chat or our ticketing system
• Log and categorise support requests accurately to keep everything running smoothly
• Solve common issues using step-by-step guides
• Escalate trickier problems to the Level 2 team with detailed notes to speed up resolution
• Help improve our knowledge base by flagging recurring questions and outdated content

What You’ll Bring

• 0–2 years’ experience in IT, helpdesk or customer support – grads welcome!
• A basic understanding of operating systems and web browsers (Windows, macOS, Chrome, etc.)
• Good instincts for troubleshooting – you like solving puzzles and helping people
• Clear communication and great listening skills – especially when customers are stressed
• Familiarity with tools like Hubspot, Zendesk, Jira Service Management or Freshdesk (a bonus, not a must)
• Lifting screens (medical screening required) and Drivers License is required (P-Plates is fine)

Why You’ll Love Working Here

✅ In office role in Warriewood (must live on Northern Beaches or Northern Sydney)

✅ Supportive team that backs your growth and learning

✅ Work that actually helps people – every day

✅ Regular team lunches, offsites, and good coffee (always)

✅ A chance to grow into Level 2 or 3 roles – we promote from within

Ready to Launch Your Tech Career?

Apply now or drop us a message – we’d love to hear how you’d make a difference as part of the CommBox support crew.