Are you passionate about supporting people to achieve
sustainable employment outcomes?
At CoAct, we are seeking a dedicated Mentor to deliver person-centred
support to customers, guiding them toward employment readiness and long-term
success. This role plays a critical part in empowering individuals, building
confidence, and creating pathways to meaningful work.
About the Role
As a Mentor, you will work closely with customers to support
their journey into sustainable employment by delivering structured, tailored
and outcomes-focused support. You will:
- Provide
ongoing mentoring and case management to customers, supporting their
progress toward job readiness and sustainable employment outcomes
- Develop
and implement personalised action plans that identify goals, strengths,
barriers, and targeted interventions
- Apply
people-centred case management practices, including effective barrier
management and referral to appropriate services (e.g. training, wellbeing
or community supports)
- Monitor
customer progress, review action plans, and adjust strategies to ensure
positive outcomes
- Build
and maintain strong relationships with customers, employers, and community
partners to create employment opportunities
- Support
customers post-placement to improve retention and address risks to ongoing
employment
- Maintain
accurate records, documentation and evidence in line with contract and
compliance requirements
- Contribute
to a high-performing team environment focused on achieving individual and
organisational targets
About You
You are a motivated and resilient professional who thrives
in a fast-paced, target-driven environment and is passionate about making a
meaningful impact. You bring:
Service Delivery & Relationship Management
- Strong
communication, coaching and mentoring skills, with the ability to build
trust and rapport with diverse customers and employers
- Experience
in case management, including developing action plans and supporting
customers to overcome barriers to employment
- Demonstrated
ability to engage, motivate and support individuals to achieve goals and
sustain employment
- Ability
to build and maintain effective partnerships with employers, industry and
community networks
Capability & Approach
- A
strong understanding of people-centred practices, including empathy,
active listening and trauma-informed approaches
- Proven
problem-solving skills and the ability to adapt your approach to meet
individual needs
- High
level organisational and administrative skills, with the ability to manage
competing priorities and meet deadlines
- Commitment
to compliance, quality assurance and accurate record-keeping
Experience & Qualifications
- Experience
within employment services, case management, coaching, mentoring or a
related field
- Demonstrated
ability to work in a KPI-driven environment and achieve outcomes
- Strong
understanding of customer needs and employment pathways
- Relevant
qualifications in a people-focused discipline (desirable)
- Current
driver’s licence
Location: This role is based at our Brisbane
Office in Stones Corner, Monday to Friday.
What We Offer
At CoAct, we are more than a workplace—we are a
purpose-driven organisation committed to creating positive social impact.
- Full-time,
fixed term opportunity up to 30 June, 2028
- Flexible,
remote working arrangements
- Salary
packaging up to $15,900 per annum (tax-saving benefit)
- Access
to corporate health insurance discounts
- A
supportive and values-driven team environment
CoAct is a national not-for-profit organisation dedicated to
empowering everyday Australians through employment services and community
activation programs. We are proud recipients of the Australian Business Awards
– Employer of Choice (2019, 2021, 2024) and recognised as an Inclusive Employer
by Diversity Council Australia (2024/2025 and 2025/2026).
Why Join CoAct?
At CoAct, you’ll join a purpose-driven
organisation that continues to grow, evolve and create meaningful impact across
communities throughout Australia.
We are passionate about empowering everyday Australians
through employment services and community activation programs, while fostering
an inclusive, supportive and forward-thinking culture where our
people are encouraged to thrive, grow and make a genuine difference.
The CoAct Way
The CoAct Way represents who we are, how we work
and what we strive to achieve together. It guides the way we support one
another, work with our partners and deliver outcomes for our
communities.
-
We
are purpose-driven – we are united by a shared commitment to
creating positive impact.
-
We
collaborate – we value teamwork and believe we achieve more when
we work together.
-
We
think boldly – we embrace curiosity, innovation and new
ways of thinking.
-
We
are good humans – we lead with kindness,
inclusion, respect and integrity.
-
We
make it happen – we take ownership and deliver outcomes that
matter.
These values are embedded in everything we do and help
create a workplace where people feel connected, supported and empowered to
succeed.
Ready to Apply?
Thank you for your interest in this opportunity with CoAct.
Keep in mind when applying: it’s not just about what you know,
but the unique value you can bring to CoAct and our team! To apply, we kindly
request that you submit your resume and cover letter via the “Apply
Now” button.
At CoAct, diversity
and inclusion are at our
core. We welcome applicants of all backgrounds, including race, religion,
gender identity, sexual orientation, disability, and age. If you are
interested, we want to hear from you. We
are proud to be a disability-friendly company!
If you have any questions about the position or the
application process, please contact our Recruitment Specialist, Kat, at recruitment@coact.org.au
If you require any adjustments during the
recruitment process (including
receiving information in a different format), please contact our recruitment
team on 07 3084 4589. Please note: this number
is for voice messages related to adjustment requests only. We’re unable
to return calls that are not related to adjustments. For all other enquiries,
please contact us via email.
All applicants may undergo a criminal history
verification, along with other required checks, including but not limited to
the NDIS screening clearance and Working with Children Check, during
or immediately after the recruitment process is concluded.
