Field Support Administrator
Are you an organised administrator who thrives on keeping things running smoothly and enjoys working with people?
We’re looking for a Field Support Administrator to join our Apprenticeship Support Services team in Perth CBD. This is a busy and varied role where you’ll be the backbone of our Field Officer team, coordinating appointments, supporting apprentices and employers, and ensuring critical administrative processes are completed accurately and on time.
About the Role
Reporting to the State Manager, you’ll provide administration and operational support to our Apprenticeship Field Officers and broader team. You’ll play a key role in ensuring apprentices, employers and internal stakeholders receive exceptional service while helping the team achieve successful outcomes.
Key Responsibilities
- Schedule appointments and coordinate diaries for Apprenticeship Field Officers
- Conduct progress contact activities with apprentices and employers
- Assist with training contract creation and administration
- Provide administrative support across operational projects and programs
- Manage meetings, events, catering and venue coordination
- Support onboarding and offboarding activities
- Process credit card reconciliations and routine financial transactions
- Respond to enquiries and provide exceptional customer service
- Maintain accurate records, databases and documentation
- Coordinate office supplies, stationery and workplace requirements
- Assist with system access requests and general user support
- Support internal communications and newsletters through MailChimp.
About You
You’ll be a confident and professional administrator who enjoys building relationships and managing multiple priorities.
To be successful, you’ll bring:
- Previous administration, scheduling, coordination or customer service experience
- Exceptional organisational and time management skills
- Strong communication skills and the ability to engage professionally with clients and stakeholders
- Experience managing competing priorities in a fast-paced environment
- High attention to detail and accuracy
- Strong Microsoft Office skills
- A proactive and solutions-focused approach
- The ability to work both independently and as part of a collaborative team
- A commitment to confidentiality and professionalism.
Highly Regarded
- Experience scheduling appointments or coordinating field-based teams
- Experience working with apprenticeships, training organisations, employment services or community services
- Experience using MailChimp or similar communication platforms
- Certificate III in Business Administration or similar qualification.
Why Join Us?
- Additional 12 days of Wellbeing Leave post probation (1 day off per month in addition to standard leave as per NES)
- A collaborative and supportive team culture that values teamwork and development
- Salary packaging available up to $15,900 per annum (tax-saving benefit).
- Corporate health insurance discounts
- Awarded Employer of Choice in The Australian Business Awards 2019, 2021 and 2024
- Inclusive Employer 2024 / 2025 & 2025 / 2026 recognised by Diversity Council Australia
Essential Requirements
- Current Driver’s Licence
- Working With Children Check (or ability to obtain one).
Why Join CoAct?
At CoAct, you’ll join a purpose-driven organisation that continues to grow, evolve and create meaningful impact across communities throughout Australia.
We are passionate about empowering everyday Australians through employment services and community activation programs, while fostering an inclusive, supportive and forward-thinking culture where our people are encouraged to thrive, grow and make a genuine difference.
The CoAct Way
The CoAct Way represents who we are, how we work and what we strive to achieve together. It guides the way we support one another, work with our partners and deliver outcomes for our communities.
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We are purpose-driven – we are united by a shared commitment to creating positive impact.
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We collaborate – we value teamwork and believe we achieve more when we work together.
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We think boldly – we embrace curiosity, innovation and new ways of thinking.
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We are good humans – we lead with kindness, inclusion, respect and integrity.
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We make it happen – we take ownership and deliver outcomes that matter.
Your Next Steps
Thank you for your interest in this opportunity. Keep in mind when applying: it’s not just about what you know, but the unique value you can bring to our team! To apply, we kindly request that you submit your resume and cover letter via the “Apply Now” button.
Diversity and inclusion are at our core. We welcome applicants of all backgrounds, including race, religion, gender identity, sexual orientation, disability, and age. If you are interested, we want to hear from you. We are proud to be a disability-friendly company!
If you have any questions about the position or the application process, or if you require an adjustment to be made during the recruitment process (including alternate formats), please do not hesitate to contact our Recruitment Specialist, Kat, at recruitment@coact.org.au.
All applicants may undergo a criminal history verification, along with other required checks, including but not limited to the NDIS screening clearance and Working with Children Check, during or immediately after the recruitment process is concluded.
