Business Partner – Inclusive Employment Australia
Ready to Make a Difference? At CoAct, we exist to help people create positive, lasting change.
We’re looking for a commercially focused Business Partner – IEA to join our national team and drive performance outcomes across a diverse network of service partners within the Inclusive Employment Australia (IEA) program.
This is a senior, performance-led role operating at regional level, where you will work across multiple providers to lift results, manage risk, and embed targeted improvement strategies at scale.
You will bring a strong background in DES or IEA at Regional Manager level, with proven experience leading performance across multiple sites or contracts. You’re confident using data to diagnose issues, hold providers to account, and influence operational and senior leaders to deliver measurable improvement in outcomes and client impact.
This is not a pure consulting role – success in this position requires prior accountability for multi-site performance and contract outcomes within DES or IEA environments.
About the Role
Reporting to the General Manager – IEA/TTW, you’ll operate across a diverse national network of service partners, working with multiple providers simultaneously to drive consistent performance uplift and improved client outcomes.
This is not a traditional one-to-one business partnering role. You will operate at a systems level, analysing network-wide performance, identifying variation and underperformance, and driving targeted improvement strategies tailored to each provider’s context, capability and maturity.
Key Responsibilities
- Drive performance outcomes across a portfolio of service partners, working with the General Manager – IEA on delivery against contractual measures
- Develop tailored action plans and improvement strategies with service partners
- Provide strategic guidance, support and performance coaching
- Conduct workforce planning and performance reviews aligned to service delivery models
- Create reports, presentations and resources that translate complex information into actionable insights
- Facilitate webinars, training sessions and Business Partner forums
- Support projects and initiatives focused on innovation and operational improvement
- Build and maintain strong stakeholder relationships across the employment services sector
- Ensure compliance obligations and contractual requirements are met
About You
You’re a proactive and relationship-focused professional who enjoys working collaboratively to create real impact. You’ll bring:
- Experience within Disability Employment Services (DES), Workforce Australia, IEA or similar employment services programs
- Strong analytical capability with experience interpreting and presenting performance and contract data
- Excellent report writing, communication and stakeholder engagement skills
- Previous experience in strategic planning, business development, consulting or performance-focused roles
- Strong relationship-building and influencing skills
- Experience working across multiple stakeholders in fast-paced environments
- Confidence facilitating discussions, presentations and training sessions
- Experience with CRM and reporting systems (JobReady and MODE highly regarded)
The CoAct Way
The CoAct Way reflects who we are, how we work and what we’re building together. Our organisational DNA guides the way we show up every day:
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We are purpose-driven – we know our why and are united by a genuine desire to make a real impact.
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We collaborate – we work together, harnessing the power of many to achieve more and succeed as one team.
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We think boldly – we are curious and creative, thinking outside the box to find innovative solutions.
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We are good humans – we always lead with kindness, respect, inclusion and integrity.
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We make it happen – we are doers and take ownership to deliver results that matter.
These behaviours shape how we work with colleagues, clients, partners and communities and are at the heart of everything we do.
What’s on Offer
- Fully remote role
- Brisbane or Melbourne preferred
- Flexible working arrangements
- Travel required approximately 2–3 days per month
- Fixed-term full-time contract through to June 2029
- Competitive salary + mobile allowance
- Salary packaging benefits
- Home office setup allowance
- Health and wellbeing allowance
- Additional wellbeing leave
- Corporate health insurance discounts
Why Join CoAct?
At CoAct, you’ll be part of an organisation that continues to grow, adapt and deliver impact.
We’re passionate about empowering everyday Australians through employment services and community activation programs, and we’re proud to foster an inclusive, supportive and forward-thinking culture where our people can thrive while making a genuine difference.
The CoAct Way
The CoAct Way represents who we are, how we work and what we strive to achieve together. It guides the way we support one another, work with our partners and deliver outcomes for our communities.
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We are purpose-driven – we are united by a shared commitment to creating positive impact.
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We collaborate – we value teamwork and believe we achieve more when we work together.
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We think boldly – we embrace curiosity, innovation and new ways of thinking.
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We are good humans – we lead with kindness, inclusion, respect and integrity.
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We make it happen – we take ownership and deliver outcomes that matter.
These values are embedded in everything we do and help create a workplace where people feel connected, supported and empowered to succeed.
Your Next Steps
Thank you for your interest in this opportunity with CoAct. Keep in mind when applying it’s not just about what you know, but the unique value you can bring to CoAct and our team! To apply, we kindly request that you submit your resume and cover letter via the “Apply Now” button.
At CoAct, diversity and inclusion are at our core. We welcome applicants of all backgrounds, including race, religion, gender identity, sexual orientation, disability, and age. If you are interested, we want to hear from you. We are proud to be a disability-friendly company!
If you have any questions about the position or the application process, or if you require an adjustment to be made during the recruitment process (including alternate formats), please do not hesitate to contact our Recruitment Specialist, Kat, at recruitment@coact.org.au.
All applicants may undergo a criminal history verification, along with other required checks, including but not limited to the NDIS screening clearance and Working with Children Check, during the recruitment process.
