About the Centre
The Centre for Excellence in Child and Family Welfare is the leading voice for children and families in Tasmania and Victoria.
We listen to the experiences of children, families and the frontline workers who support them, using their insights to create programs and policy solutions that improve people’s lives. We work with governments and our member organisations to continuously develop our committed workforce to truly meet the needs of those we support.
For over a century, the Centre has committed to keeping children, young people, their families and their carers safe, supported and involved in decisions impacting them. Every child deserves the opportunity to live a great life and grow up in a secure and nurturing environment with strong connections to family, community and culture.
When children and families flourish, so does our whole community.
The Centre cultivates a diverse and inclusive workplace committed to our team members’ health, wellbeing and cultural safety. We believe diversity strengthens our teams, services, and organisations.
We encourage applicants of any background, culture, gender identity, and experience to join us.
Position summary
This role is responsible for the design, development and delivery of evidence-informed training and coaching that strengthens workforce capability. It ensures practitioners are equipped to respond effectively to complex and evolving client needs.
The role develops and facilitates high-quality training programs across a range of core practice areas, supports the translation of learning into practice through coaching, and maintains strong standards of participant experience and training administration.
Working collaboratively across the organisation, the role partners with the Business Development team and the Business Support team to ensure learning solutions are high-quality, responsive and aligned with sector and organisational priorities.
Portfolio : Workforce Learning and Development
Time Fraction : 1.0 FTE
Term : 01/07/2026 – 30/06/2027
Location : Hybrid work plan – home & Melbourne CBD office
Salary package : $100,000 – $110,000 per annum (salary commensurate with experience) +
regulated super contributions (12%) + tax reducing salary packaging
Reporting line
Reports to: Executive Manager – Workforce Learning & Development
Key responsibilities
Training Design and Delivery
• Design, deliver and assess high-quality training programs, including new and existing courses and modules.
• Develop and maintain training and assessment resources in line with relevant training packages and standards.
• Administer assessments and provide timely, constructive feedback using approved tools.
• Deliver participant-centred support, maintaining regular communication to ensure a high-quality learning experience.
• Provide subject matter expertise to support the development of elearning modules.
• Maintain current knowledge of sector practice and ensure all training reflects contemporary, evidence-informed approaches.
• Ensure compliance with organisational policies, procedures and quality standards.
• Monitor and evaluate training effectiveness, using feedback and data to drive continuous improvement.
Coaching and Practice Development
• Deliver high-quality coaching to build individual and organisational capability across the sector.
• Develop and maintain strong, collaborative relationships with stakeholders.
• Support the establishment and continuous improvement of quality assurance processes, including fidelity and implementation monitoring
• Observe, analyse and report on program implementation and adherence, identifying and addressing emerging issues.
• Contribute to the design and delivery of implementation and practice support activities.
Administration and Continuous Improvement
• Maintain accurate, compliant and up-to-date participant records and documentation.
• Contribute to the development and review of training resources, incorporating industry consultation and feedback.
• Analyse training outcomes and refine programs and assessment approaches as required.
• Support reporting requirements, including contributing to regular updates on training activities.
General Responsibilities
• Work collaboratively across the Centre to support integrated and high-quality service delivery
• Contribute to training projects and ensure all work aligns with the Centre’s strategic priorities
• Demonstrate a strong customer service and commercial focus in all activities.
Key selection criteria
Essential
• Certificate IV in Training and Assessment (TAE40116 or T AE40122), or equivalent.
• Demonstrated commitment to the development and application of evidence-informed practice.
• Relevant qualification in community services, social work, or a related discipline.
• Demonstrated management and/or substantial practice experience within a community services environment.
• Proven experience facilitating training in classroom and/or adult learning environments.
• Commitment to ongoing professional development to maintain current skills, knowledge and qualifications.
Knowledge
• Strong knowledge and demonstrated experience in the design, delivery and assessment of accredited training in accordance with AQF and ASOA standards.
• Knowledge of both accredited and non-accredited learning and development frameworks.
• Recent and relevant industry experience that informs practical and contemporary training delivery
Skills and capabilities
• Highly developed verbal and written communication skills, with the ability to engage diverse audiences.
• Demonstrated expertise in training delivery, assessment and instructional design, particularly for accredited programs.
• Ability to adapt to changing priorities and work effectively to meet tight deadlines.
• Strong collaboration skills with the ability to work effectively within multidisciplinary teams.
• High-level digital literacy, including the use of learning technologies and systems
• Proven capability to facilitate training across multiple delivery modes, including face-to-face, online and hybrid environments.
• Strong customer service orientation and commitment to participant experience.
• Excellent organisational and time management skills, with attention to detail.
• Demonstrated track record in developing, delivering and assessing accredited training programs.
• Ability to tailor and contextualise training to meet the diverse needs of participants and organisations.
Qualifications and requirements
• Certificate IV in Training and Assessment (TAE40116 or T AE40122)
• A relevant tertiary qualification in the community services sector, training or education (or at least 5 years equivalent experience).
As part of The Centre’s commitment to ensure the safety and wellbeing of all children employees are required to adhere to our Child Safe practices and policies. The successful applicant will require a current Working with Children Check and will be required to complete a national police check.
Benefits of working at the Centre
- Up to three days additional leave over Christmas/New Year period
- Family friendly flexible working arrangements
- A flexible hybrid work-from-home arrangement
- Paid parental/carer/study leave
- Ongoing training and professional development opportunities
- A supportive and positive work environment
- Employee Assistance Program (EAP)
- Leave loading of 17.5%
- Attractive not-for-profit salary packaging (this boosts your income by reducing the amount of tax you pay), with Meal/Holiday accommodation benefit.
How to apply
If you feel this role is right for you, please submit the following documents:
• Your resume
• A brief cover letter (no longer than 2 pages) outlining your interest in the role, relevant experience, and how you meet the Eligibility Criteria (including short examples where appropriate).
This position is being recruited through an expedited process. Applications will be reviewed as they are received, and the role may be filled without notice. We encourage interested candidates to apply as soon as possible. Applications will close once a suitable candidate is appointed.
The Position Description details are outlined above. If you have questions, please reach out to Viv Interrigi at – viv.interrigi@cfecfw.org.au or on (03) 9094 3509.
