CASPA SERVICES LTD – POSITION VACANCY – CASPA NDIS Complex Care
Coordinator – Far North Coast, NSW
Are you dedicated to making a positive impact in the community by assisting individuals with disabilities and ensuring they have access to the services and care they need?
Join our CASPA NDIS Team!
ABOUT THE ROLE
This is a great opportunity for a qualified and experienced NDIS Complex Care Coordinator to join our team.
The CASPA NDIS Complex Care Coordinator plays a crucial role in delivering scheduled NDIS supports that focus on enhancing the independent living, social, and recreational skills of individuals with disabilities. We are seeking experienced, passionate, and knowledgeable professionals dedicated to supporting people with disabilities whose values align with ours.
In this position, you will oversee and manage NDIS accommodation, daily living, and community support programs, ensuring alignment with participant goals and NDIS plans. Provide leadership and support to Complex Disability Support Workers and Disability Support Workers, ensuring compliance with NDIS plans and CASPA policies. Foster continuous improvement, innovation, and service excellence in housing and NDIS supports. Manage rostering, facilitate onboarding tasks, and collaborate on strategic initiatives to expand and enhance CASPA’s NDIS programs.
Key Responsibilities:
- Service Delivery
- Quality Management
- Leadership
- Stakeholder Management
- Administration, report writing and compliance responsibilities
- Contribute to a positive work culture
- Compliance with the Workplace Health and Safety Act
Selection Criteria:
- Diploma in Community/Disability Services or similar, or 3 years coordinating Disability Services
- Strong experience in coordinating NDIS Accommodation and Community services
- Leadership skills demonstrated through positive modelling, coaching, and managing diverse teams
- Delivery of best practices across all NDIS service areas and managing service delivery within participant budgets
- Developing and implementing operational program policies, including effective rostering of staff and scheduling tailored activities and appointments
- Commitment to quality customer service, collaboration with stakeholders, and excellent communication, negotiation, and problem-solving skills
- Familiarity with the NDIS environment, including the price guide, claim management, funding, and reporting, as well as understanding the NDIS Quality and Safeguards framework
- Experience in preparing and implementing NDIS Support documentation
EMPLOYEE BENEFITS
- We believe taking care of your physical health is important. That’s why we offer subsidised memberships at a range of fitness providers and locations to support your wellbeing.
- As a not-for-profit organisation, Part-time and Full-time employees can receive up to $15,900 of their salary tax-free, plus additional benefits through Smart salary’s salary packaging.
- CASPA have a partnership with Summerland Bank through their Priority Partner Program. CASPA employees can assess special banking benefits.
- CASPA has a partnership with Medibank, and all employees can access benefits and discounts through Medibank.
- Comprehensive systems, including a Human Resources Information System and a Central Rostering System.
- 12% Super Guarantee
- Portable Long Service Leave (NSW & QLD)
- Generous Leave Entitlements
- Supervision Sessions and opportunities for Internal Training, Career Growth & Progression
ABOUT THE ORGANISATION
CASPA Services Ltd is a not-for-profit organisation providing a range of specialised care services to support complex trauma-based needs for children, young people, families, and people living with disabilities. Our programs include Therapeutic Intensive Residential Care, Intensive Family Preservation, Therapeutic Foster Care, Restoration, and other associated care types, we are a registered NDIS provider and operate a social enterprise Maintenance and repairs business. As a growing and diversifying organisation, we have approximately 650+employees working in communities across Western Australia, New South Wales, Queensland, and the Northern Territory.
If you are looking to join a committed team making a powerful difference in the lives of children and young people, we would love to hear from you. CASPA is a Child Safe, Equal Employment Opportunity (EEO) employer and strongly encourages Aboriginal and Torres Strait Islander people to apply.
We are seeking to employ those who reflect the diversity of our young people to ensure we can support each individual’s needs and wants while aligning with our values
Nationally Coordinated Criminal History Checks and a valid driver’s licence are requirements for employment at CASPA. Working with Children checks will be required for frontline roles in direct contact with Young People, and an NDIS Workers Screening Check will be required for specified NDIS roles.
HOW TO APPLY
Please submit your application via the CASPA Careers Website or the SEEK Website.
We encourage you to apply ASAP! We reserve the right to close this campaign at any time if we receive a high volume of suitable applications.
Applications will be assessed as received. A comprehensive mandatory Induction and Therapeutic Crisis Intervention training will be provided upon commencement.
Please include a current Resume supported by a Cover Letter outlining your suitability for the role through addressing the specific criteria detailed above.
