CareVicinity is a fast-growing start-up platform connecting care workers with people who need support. As we continue to grow, we’re investing in AI-powered tools and automation that support our frontline teams by reducing administrative tasks and streamlining day-to-day workflows. Our technology is designed to make work easier, so you can spend more time doing what you do best: deliver exceptional service.
As a Client Success Officer at CareVicinity, you’ll ensure our client-side users – coordinators, authorised representatives and individual clients – are set up for success on the platform. Your primary responsibility is job fulfilment – ensuring every job is successfully matched with a suitable worker through proactive recruitment and engagement. You’ll also provide first-line platform support, helping users navigate the platform and resolve common issues. The role is high-volume and phone-led (80+calls/day) to hit fulfilment KPIs.
This Role Is Built for You If You’ve Worked In…
Call centres, telecommunications, or any high-volume customer service environment. If you’ve handled 80+ phone calls a day, kept your cool under pressure, and genuinely enjoyed helping people resolve problems; you’re exactly who we’re after.
What You’ll Do:
- Conduct targeted outbound recruitment and high-volume phone outreach (80+ calls) to source and engage workers for specific jobs.
- Monitor active job postings and proactively follow up with clients and workers to remove barriers to successful job fulfilment.
- Support coordinators, authorised representatives and individual clients through onboarding, ensuring they can confidently use the CareVicinity platform.
- Provide prompt, professional technical support and resolve platform enquiries via phone, email and chat.
- Work collaboratively with Compliance and Accounts teams to resolve operational issues and deliver a seamless client experience.
- Maintain accurate client records, interactions and job updates within company systems.
- Identify opportunities to improve client engagement, platform adoption and customer satisfaction.
You’re Our Kind of Person If You…
- Call centre or similar high volume customer service role.
- Strong interpersonal and communication skills, with the ability to build rapport and trust.
- Problem-solving mindset with a proactive and adaptable approach.
- High attention to detail and accuracy in all tasks.
- Confidence in using digital tools and learning new systems quickly.
- Strong organisational skills and the ability to prioritise effectively.
- Collaborative team player who can also work independently.
- Customer-focused attitude with a commitment to delivering excellent service.
What’s in it for you?
- $85K total package, inclusive of performance-based bonuses plus super
- A hybrid work model that supports flexibility while keeping you connected to the team (3 days in the office)
- We’re small enough that when you stand out, everyone notices, and as CareVicinity grows, so will your career.
- Fitness Passport – subsidized access to hundreds of gyms, pools, and fitness centres across Australia
- Mental health and wellbeing resources
- Monthly team socials – where you finish early to connect and celebrate
- Birthday leave – the day is yours
- Modern office in Bowen Hills, Brisbane, easy access to public transport and everything the inner city has to offer
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Sound Like You?
- Send us your CV and a short cover letter telling us why this role feels like your next step.
- Full working rights in Australia and a current police check are required (or willingness to obtain one).
