Aquatics Operations and Performance Manager
Canberra Southern Cross Club
Phillip, ACT 2606
Onsite | Permanent | Health & Wellness | Full Time
Summary
We are seeking a passionate and experienced Aquatics Operations and Performance Manager to lead our Learn to Swim and Aquatics programs at Stellar Canberra.
This is a senior leadership role responsible for driving operational excellence, commercial performance, workforce leadership, compliance, and member experience across our aquatics department. You will lead a dedicated team of swim instructors, lifeguards and swim supervisors while ensuring the safe, professional and successful delivery of our Learn to Swim and pool programs.
If you are a strong people leader with a passion for aquatics, customer service and continuous improvement, we would love to hear from you.
Responsibilities
• Lead the day-to-day operations of the Learn to Swim and aquatics programs.
• Develop, implement and review swim program timetables to maximise utilisation, efficiency and member outcomes.
• Lead and support Swim Supervisors, Lifeguards and Swim Instructors to deliver exceptional customer experiences.
• Analyse participation, utilisation and operational data to identify growth opportunities and improve commercial performance.
• Collaborate with reception and operational teams to improve member retention, communication and service delivery.
• Lead recruitment, onboarding, training, rostering and workforce planning across the aquatics department.
• Conduct performance management, coaching and development activities to build a high-performing team.
• Maintain oversight of pool operations, compliance requirements and operational safety procedures.
• Coordinate incident management, emergency response processes and workplace safety initiatives.
• Drive continuous improvement initiatives that enhance operational efficiency and member satisfaction.
Qualifications / Skills
• Demonstrated experience in aquatics, recreation, health and wellness, or operational leadership environments.
• Experience leading teams within a customer-focused operational setting.
• Proven ability to manage competing priorities and respond effectively to operational challenges.
• Strong leadership, communication and stakeholder management skills.
• Experience with workforce planning, rostering and day-to-day operational leadership.
• Current nationally recognised swim teaching accreditation and professional registration.
• Current CPR and First Aid certification.
• Strong organisational, analytical and problem-solving skills.
Desirable
• Experience working within a health club, aquatic centre, recreation facility or multi-purpose venue.
• Aquatics Operations qualification or similar.
• Experience managing member escalations and operational incidents.
• Experience implementing compliance, quality assurance or operational improvement frameworks.
Why Join Canberra Southern Cross Club?
At Canberra Southern Cross Club, we are committed to creating outstanding experiences for our members, guests and employees. We offer a supportive and inclusive culture, opportunities for professional development, and the chance to lead and shape one of Canberra’s growing aquatics programs.
Join a team that lives the CSCC values of Community, Service, Commitment and Culture every day.
