About Campaign Management Solutions
At Campaign Management Solutions (CMS), we specialise in working with our clients to tailor dynamic campaign management solutions. We are proud to be entrusted with managing high profile fundraising campaigns across Australia with a proven track record of delivering exceptional results.
The Opportunity
We are currently seeking enthusiastic and results-focused Call Centre Operators to join our dynamic team on a casual basis. Your role will be pivotal in supporting our client’s fundraising efforts by leveraging your excellent communication and customer service skills that result in sales. You will be the primary point of contact for inbound and outbound calls to promote the work and mission of our clients through various fundraising initiatives. You will be engaging with existing and new customers, fostering lasting and positive relationships, whilst delivering a high level of customer service.
Duties and Responsibilities
• Communicating by phone with existing and new customers to develop strong relationships and support fundraising activity.
• Processing financial transactions
• Responding to queries in a timely and professional manner.
• Documenting and recording customer information and queries while ensuring compliance with relevant legislation and company policies.
• Seeking feedback via various tools to obtain information and data to support enhancement of customer service.
About You
You will have excellent and clear communication skills and be committed to providing high quality customer service.
You will also have:
• A strong drive to achieve outcomes and support team goals.
• A professional, friendly, and engaging phone manner.
• Active listening skills and the ability to connect with people.
• Flexibility to adapt to fluctuating call volumes and workloads.
• High proficiency with digital systems and CRM platforms.
• Commitment to ethical conduct, confidentiality, and legal compliance.
• A positive attitude toward continuous learning and improvement.
• Strong attention to detail and organisational skills.
• Availability to work shifts between Monday–Friday, 8am–6pm, with potential for ad hoc weekend and evening shifts.
• A current and valid National Police Certificate (or willingness to obtain prior to commencing employment)
Why Join Us?
If you’re passionate about making a difference and want to work in a supportive, inclusive team environment while helping raise vital funds for respected causes and well-known organisations, this is your opportunity.
Diversity and Inclusion
CMS is an equal opportunity employer. We value and celebrate diversity in all forms and are committed to creating an inclusive environment where everyone can thrive. We welcome applications from candidates of all backgrounds.
Eligibility
Applicants must currently reside in Australia and have full working rights.
