Account Manager – Mining & Workforce
Solutions
Build trusted partnerships. Lead
workforce outcomes. Drive account growth.
We’re looking for an experienced Account
Manager to join our growing team and take ownership of key mining accounts in
Papua New Guinea.
It’s about becoming a trusted partner to
our clients, understanding their workforce needs, delivering exceptional
service, and identifying opportunities to grow long-term relationships.
Working alongside a dedicated Account
Coordinator, you’ll focus on client engagement, strategic workforce
planning and account growth, while your coordinator supports contractor
onboarding, mobilisation and ongoing contractor care.
If you enjoy building strong client
relationships, solving workforce challenges and creating long-term
partnerships, we’d love to hear from you.
Why Join Us?
As our business continues to grow, we’re
investing in experienced people who can help strengthen our client partnerships
and deliver exceptional workforce solutions.
This role offers the opportunity to:
- Manage key mining and resource sector accounts.
- Work with major clients across Australia and Papua New Guinea.
- Build strategic, long-term customer relationships.
- Lead workforce planning and mobilisation strategies.
- Work within an experienced, collaborative team.
- Develop into senior leadership or operational management roles
as the business continues to grow.
About the Role
As an Account Manager, you’ll be
responsible for the overall success of your client portfolio.
You’ll become the trusted advisor to your
clients, ensuring we consistently deliver exceptional service while identifying
opportunities to strengthen and expand our partnerships.
Working closely with your dedicated Account
Coordinator, you’ll ensure contractors receive an outstanding experience while
maintaining strong communication with both clients and internal teams.
Key Responsibilities
- Manage and develop key client relationships.
- Act as the primary point of contact for your assigned accounts.
- Understand clients’ workforce requirements and provide
strategic workforce solutions.
- Lead regular client meetings and performance reviews.
- Identify opportunities to grow existing accounts and expand
services.
- Ensure service delivery meets and exceeds client expectations.
- Partner with recruitment and operations teams to ensure
workforce requirements are delivered successfully.
- Support mobilisation planning for new projects and workforce
expansions.
- Resolve complex client or contractor issues professionally and
proactively.
- Monitor account performance and identify opportunities for
continuous improvement.
- Mentor and support your Account Coordinator to ensure
exceptional contractor care and operational delivery.
About You
We’re looking for someone who enjoys
building relationships, takes ownership, and understands that exceptional
service is what creates long-term partnerships.
You’ll ideally have experience in:
- Account Management
- Recruitment or Workforce Solutions
- Mining, Resources or Industrial Staffing
- Labour Hire or Workforce Management
- Client Relationship Management
Most importantly, you’ll demonstrate:
- Exceptional relationship-building skills.
- Commercial awareness and strategic thinking.
- Strong communication and influencing abilities.
- A proactive, solutions-focused approach.
- Excellent organisation and time management.
- Confidence managing multiple priorities.
- The ability to build trust with clients, contractors and
internal teams.
- Leadership through collaboration rather than hierarchy.
What Success Looks Like
Success in this role isn’t measured solely
by sales.
It’s measured by:
- Clients who trust you as their workforce partner.
- Strong contractor retention and engagement.
- High levels of service delivery.
- Growing existing client relationships.
- Identifying opportunities before your client asks.
- Solving problems before they become issues.
- Building long-term partnerships that continue to grow.
Why Our Team?
We pride ourselves on delivering a level of
service that goes beyond recruitment.
Our clients trust us because we genuinely
partner with them, understand their operations and consistently deliver quality
outcomes.
Our contractors stay with us because
they’re supported throughout every stage of their assignment.
Our people succeed because they’re trusted,
empowered and encouraged to build long-term careers—not just fill jobs.
