Service Receptionist

Drive your career forward with one of WA’s most respected automotive groups.

For over 60 years, The Lane Group has been a trusted name in the automotive industry, built on exceptional customer service and a commitment to developing our people. We are looking for a friendly, organised and customer-focused Service Receptionist to become a valued member of our team.

If you thrive in a fast-paced environment, enjoy helping people and are looking for a long-term career with genuine growth opportunities, this could be the perfect role for you.

Why Join The Lane Group?

• Supportive and friendly team culture
• Monday to Friday role – enjoy your weekends!
• Ongoing training and manufacturer-backed development programs
• Career progression opportunities across our growing dealership group
• Industry benefits and employee loyalty program
• Paid birthday leave and additional employee benefits
• Work for a business that invests in its people

About the Role

As the first point of contact for our Service Department, you’ll play a key role in delivering an exceptional customer experience. Your day will include:

• Greeting and welcoming customers into the dealership
• Managing service enquiries via phone and email
• Creating and maintaining service bookings
• Providing administrative support to the Service Department
• Assisting customers both face-to-face and over the phone
• Managing reception duties and incoming calls
• Supporting customer satisfaction initiatives and departmental KPIs

What We’re Looking For

• Self-motivated with a positive, can-do attitude
• Passionate about delivering outstanding customer service
• Highly organised with excellent time-management skills
• A confident communicator with strong written and verbal skills
• Proficient in Microsoft Office and comfortable learning new systems
• Able to multitask and problem-solve in a busy environment
• Eager to learn and build a long-term career in the automotive industry

To Be Considered

Applicants must have:

• A valid Police Clearance issued within the last three months
• Full Australian working rights
• A current Australian Driver’s Licence

Ready to Join Our Team?

If you’re looking for more than just a job and want to build a rewarding career with a company that values and supports its people, we’d love to hear from you. Apply today and start your journey with The Lane Group!