Join The Lane Group – A Leading Multi-Franchise Dealership in Mandurah
The Lane Group is a well-established, privately owned multi-franchise automotive dealership with a strong reputation for exceptional customer service and quality workmanship. As our business continues to grow, we are looking for an experienced and customer-focused Service Advisor to join our professional service team.
If you thrive in a fast-paced dealership environment, enjoy building strong customer relationships and take pride in delivering an outstanding service experience, we’d love to hear from you.
About the Role
As the face of our Service Department, you will play a key role in delivering a seamless customer experience. Acting as the link between our customers and workshop, you’ll manage the service process from initial booking through to vehicle handover, ensuring every interaction is professional, transparent and efficient.
Key Responsibilities
- Deliver exceptional customer service at every stage of the service experience.
- Build and maintain strong, long-term customer relationships.
- Schedule service and repair bookings efficiently.
- Accurately prepare repair orders and job cards.
- Liaise closely with workshop technicians to ensure work is completed correctly and on time.
- Keep customers informed throughout the repair process and provide clear explanations of recommended repairs and maintenance.
- Prepare estimates, quotations and final invoices.
- Explain completed work and vehicle health reports at vehicle handover.
- Assess warranty eligibility and process warranty-related enquiries where appropriate.
- Ensure all documentation is completed accurately and in accordance with dealership policies and manufacturer requirements.
- Contribute to achieving Customer Satisfaction (CSI) targets and departmental KPIs.
About You
To be successful in this role, you will bring:
- Previous experience as an Automotive Service Advisor within a dealership environment.
- Outstanding customer service and communication skills.
- A professional, positive and customer-first approach.
- Strong organisational skills with the ability to manage multiple priorities.
- Sound mechanical understanding and the ability to confidently explain technical information to customers.
- Experience using Dealer Management Systems (Titan DMS experience highly regarded).
- A solid understanding of warranty processes and manufacturer guidelines.
- High attention to detail and excellent administrative skills.
- A current WA Driver’s Licence.
Why Join The Lane Group?
At The Lane Group, we value our people and invest in their success. We offer:
- Competitive salary package plus performance-based incentives.
- A supportive and collaborative team environment.
- Ongoing manufacturer training and professional development.
- Paid birthday leave and a range of additional employee benefits.
- Career progression opportunities within our growing dealership group.
- The opportunity to work with respected automotive brands in a successful, family-owned business.
If you’re an experienced Automotive Service Advisor who is passionate about delivering exceptional customer service and wants to be part of a successful and growing dealership, we’d love to hear from you.
Apply today by submitting your resume and a brief cover letter outlining your experience and why you’re the ideal candidate for this role.
