General Manager – The Nag’s Head & The Royal Albert

About the venues

The Nag’s Head Hotel in Glebe and The Royal Albert Hotel in Surry Hills are two iconic inner-city pubs with a proud local following and a focus on great food, great beer, and genuine hospitality. Both venues offer a strong food and beverage experience, each with its own personality and loyal customer base.

The opportunity

We’re seeking an experienced and hands-on General Manager to oversee operations across both The Nag’s Head and The Royal Albert. This role is ideal for a hospitality leader who thrives in dynamic pub environments and enjoys creating vibrant, high-performing venue cultures.

Reporting to the senior management team, you’ll be responsible for the day-to-day performance of both businesses — driving strong financial results, maintaining operational standards, and fostering a customer-first culture built on teamwork, consistency, and professionalism.

You’ll split your time between both venues, with a strong front-of-house presence and an emphasis on staff engagement, service quality, and operational excellence.

Key responsibilities

• Lead and manage the daily operations of both venues, ensuring service standards and presentation are consistently excellent.
• Drive financial performance through effective rostering, cost control, and revenue growth initiatives.
• Lead, train, and mentor team members, fostering a performance-based and service-driven culture.
• Oversee compliance, safety, and licensing obligations across both sites.
• Build strong local relationships and deliver memorable guest experiences.
• Work closely with the operations and support teams to deliver strategic goals and continuous improvement.

About you

• Proven experience as a Venue Manager or General Manager in a food and beverage–focused venue.
• Strong leadership and communication skills with a hands-on management style.
• Skilled in financial management, including budgets, wage control, and KPI reporting.
• Passionate about hospitality, with a genuine commitment to customer satisfaction.
• Organised, resilient, and proactive — able to balance time and priorities across two sites.

What we offer

• Competitive base salary
• Performance-based bonus opportunity (up to $10,000 annually)
• Support from a collaborative leadership team across both venues
• The chance to make a mark leading two of Sydney’s most character-filled pubs