For over 25 years, Bravehearts has been a leading voice in child protection. The impact of our work drives us towards our Vision of a world where people, communities, and systems all work together to protect children from sexual abuse. We are dedicated to creating a brighter, safer future where children are free from sexual harm.
We’re Growing! We’re proud to be expanding our impact. Recent funding growth has enabled us to invest in our people and create several new positions across the Beyond Brave program. Join us as we build our team and continue delivering high-quality services to our community.
We have an exciting opportunity for Quality Assurance Applications Officer to join our team. This is a full time position on a fixed term contract until the end of June 2027. This role is based in Arundel with the opportunity for remote work.
About the Beyond Brave team at Bravehearts:
Our Beyond Brave team is dedicated and passionate, with a clear focus on delivering support to adult survivors of institutional child sexual abuse who are wanting to make an application to the National Redress Scheme. The team look out for one another, share knowledge, and collaborate closely to ensure the best outcomes for our clients and each other.
About the Quality Assurance Officer role:
This position is responsible for supporting the Beyond Brave team to assess, review and draft applications submitted under the National Redress Scheme to ensure compliance with the legislative requirements of the Scheme and associated policies, procedures, and operational guidelines.
The role provides analysis and advice on eligibility, legislative interpretation, evidentiary requirements, and decision-making processes relating to applications for Redress. The Quality Assurance Applications Officer supports lawful, fair, trauma-informed, and timely outcomes for applicants while maintaining procedural integrity and confidentiality.
Key responsibilities include:
- Assess applications for Redress against legislative criteria and Scheme policy requirements.
- Support Case Managers to review and analyse evidence, records, submissions, and supporting documentation to determine eligibility and compliance.
- Identify risks, inconsistencies, or gaps in evidence and recommend appropriate actions in consultation with the Case Managers.
- Prepare written responses to Section 24 (S24) requests for additional information and prepare reviews of decisions and revocations in consultation with Beyond Brave Case Managers and the National Program Manager
About You:
- Demonstrated experience interpreting and applying legislation, regulations, and legal policy frameworks.
- Experience assessing matters and preparing written documentation or recommendations.
- Strong analytical, research, and problem-solving skills.
- Excellent written communication skills with high attention to detail.
- Ability to manage sensitive and confidential information appropriately.
- Demonstrated ability to work effectively within legislative timeframes and competing priorities.
- Ability to be able to apply a trauma informed lens to all aspects of the role.
- Must have or be willing to apply for a Working with Children Check (relevant to the state) and a National Police Certificate.
- Demonstrate Bravehearts’ values of Integrity, Respect, Energy, Empathy and Bravery.
Why join the Bravehearts team?
- You will play a key role in advancing our mission to prevent and treat child sexual abuse.
- You’ll join a supportive and compassionate team that, despite the seriousness of our work, know how to have fun and create a positive environment.
- We pay in line with the SCHADS award, and this role is classified at social and community Level 5 (plus super, plus salary sacrifice).
- Competitive salary including not-for-profit salary packaging ($15,900 tax free) plus meals and entertainment benefits salary packaging. Reduce the amount of tax you need to pay = more money in your bank account each pay!).
- Bonus self-care leave, professional development leave and birthday leave!
- Free onsite car parking.
- Access to discounts, cashback and other perks through our HRIS, Employment Hero.
- Confidential support through our employee assistance program and wellbeing services.
- We are an organisation that genuinely cares about its people.
How to apply?
- Please include a covering letter with your application that summarises your experience across the key responsibilities.
- We encourage you to access the full position description on our careers page before applying: https://bravehearts.org.au/careers/positions-available/
- If you need us to make any special adjustments so that you can fully participate in our recruitment process, please either outline them in your application or confidentially via recruitment@bravehearts.org.au
Bravehearts is unwavering in our commitment to the safety and wellbeing of all children and young people accessing our services. We act without hesitation to ensure the legal rights of all children and vulnerable persons are maintained.
Bravehearts is committed to fostering a truly inclusive and diverse workplace that is dedicated to
fostering a culture where every voice and every child is valued, respected, and safe from harm. We warmly encourage applications from Aboriginal and Torres Strait Islander peoples, as well as individuals from all diverse or minority backgrounds, to join us in creating safe, supportive environments that make a real difference in the lives of children and families.
Bravehearts is a child-safe organisation and we have a zero tolerance to any form of child abuse. All Bravehearts employees must have a current Working with Children Check (relevant to the state/territory where the work is being completed) and a satisfactory National Criminal History Check. These will need to be completed prior to commencement.
