For over 25 years, Bravehearts has been a leading voice in child protection. The impact of our work drives us towards our Vision of a world where people, communities, and systems all work together to protect children from sexual abuse. We are dedicated to creating a brighter, safer future where children are free from sexual harm.
We’re Growing! We’re proud to be expanding our impact. Recent funding growth has enabled us to invest in our people and create several new positions across the Beyond Brave program. Join us as we build our team and continue delivering high-quality services to our community.
We have an exciting opportunity for an Intake & Administration Officer to join our team. Based in Arundel, this is a full time position on a fixed term contract until the end of June 2027.
About the Beyond Brave team at Bravehearts:
Our Beyond Brave team is dedicated and passionate, with a clear focus on delivering support to adult survivors of institutional child sexual abuse who are wanting to make an application to the National Redress Scheme. The team look out for one another, share knowledge, and collaborate closely to ensure the best outcomes for our clients and each other.
About the Intake & Administration Officer position:
These roles serve as the primary point of contact for individuals applying to the National Redress Scheme. In this position, you will deliver trauma-informed, empathetic, phone support and be responsible for client triage and administrative coordination.
Key responsibilities include:
- Provide clear and accurate information about services offered by Beyond Brave and the National Redress Scheme to prospective clients who have experienced historical institutional child sexual abuse.
- Conduct trauma-informed, empathetic, and culturally responsive needs assessments with callers.
- Appropriately escalate complex, high-risk, or urgent welfare matters.
- Ensure all clients screened for suitability meet the eligibility requirements set forth by existing contractual or departmental obligations.
- Assist applicants to navigate and access Bravehearts to assist them throughout their redress journey.
- Support applicants through the intake process, offering practical assistance, document coordination, and follow-up.
- Maintain accurate, secure, and confidential records.
About You:
- Demonstrated experience in client intake, case coordination, or administrative support within the community services, legal, or health sectors.
- A sound understanding of (or ability to rapidly acquire) the National Redress Scheme for Institutional Child Sexual Abuse Act 2018.
- Demonstrated understanding and application of trauma-informed and person-centered approaches in a client-facing environment.
- High levels of empathy, emotional intelligence, and non-judgmental communication skills.
- Proficiency in using client management systems, databases, and general office applications.
- Must have or be willing to apply for a Working with Children Check (relevant to the state) and a National Police Certificate.
- Demonstrate Bravehearts’ values of Integrity, Respect, Energy, Empathy and Bravery.
Why join the Bravehearts team?
- You will play a key role in advancing our mission to prevent and treat child sexual abuse.
- You’ll join a supportive and compassionate team that, despite the seriousness of our work, know how to have fun and create a positive environment.
- We pay in line with the SCHADS award, and this role is classified at social and community Level 3 (plus super, plus salary sacrifice).
- Competitive salary including not-for-profit salary packaging ($15,900 tax free) plus meals and entertainment benefits salary packaging. Reduce the amount of tax you need to pay = more money in your bank account each pay!).
- Bonus self-care leave, professional development leave and birthday leave!
- Free onsite car parking.
- Access to discounts, cashback and other perks through our HRIS, Employment Hero.
- Confidential support through our employee assistance program and wellbeing services.
- We are an organisation that genuinely cares about its people.
How to apply?
- ·Please include a covering letter with your application that summarises your experience across the key responsibilities.
- We encourage you to access the full position description on our careers page before applying: https://bravehearts.org.au/careers/positions-available/
- ·If you need us to make any special adjustments so that you can fully participate in our recruitment process, please either outline them in your application or confidentially via recruitment@bravehearts.org.au
Bravehearts is unwavering in our commitment to the safety and wellbeing of all children and young people accessing our services. We act without hesitation to ensure the legal rights of all children and vulnerable persons are maintained.
Bravehearts is committed to fostering a truly inclusive and diverse workplace that is dedicated to fostering a culture where every voice and every child is valued, respected, and safe from harm. We warmly encourage applications from Aboriginal and Torres Strait Islander peoples, as well as individuals from all diverse or minority backgrounds, to join us in creating safe, supportive environments that make a real difference in the lives of children and families.
Bravehearts is a child-safe organisation and we have a zero tolerance to any form of child abuse. All
Bravehearts employees must have a current Working with Children Check (relevant to the state/territory where the work is being completed) and a satisfactory National Criminal History Check. These will need to be completed prior to commencement.
