Guest Service Agent

Full Time / Part-Time Guest Service Agent

voco Melbourne Central

At voco™ Melbourne Central, we create warm, memorable stays through genuine connections and thoughtful service. We’re looking for a 1 Full-Time Guest Service Agent and 1 Part-Time Guest Service Agent who can both support valet parking operations.

Your day-to-day will include:

• Delivering a friendly, seamless check-in and check-out experience
• Assisting guests with enquiries, requests, hotel amenities, hotel services and local recommendations
• Supporting valet parking operations, including parking and retrieving guest vehicles
• Coordinating guest arrivals and departures with care and efficiency
• Working closely with Housekeeping and other departments to enhance guest experiences
• Handling guest concerns professionally and promptly

What we’re looking for:

• Previous hotel front office or customer service experience preferred
• Confident driving ability with a full, unrestricted Australian driver license (required)
• Previous experience with Valet Parking is highly regarded
• Previous experience with Opera PMS is highly regarded
• Professional presentation and strong communication skills
• A proactive, guest-focused mindset
• Flexibility to work a rotating roster, including weekends and public holidays

What we offer:

• A welcoming, supportive team culture
• IHG employee benefits, including global hotel discounts

If you enjoy working with people, thrive in a fast-paced environment and take pride in delivering outstanding service, we’d love to hear from you.