About us
Interested in building what comes next in insurance? At Blue Zebra we’re building an underwriting agency built on a foundation others can’t replicate: deep specialist judgement working in seamless concert with modern platform capability. We deliver smarter solutions, broader cover and greater value for individuals, families, businesses and farms across Australia.
We’re also building a workplace shaped by the same principles – clarity, confidence and connection. Our people are trusted to take ownership, apply sound judgement and work together to solve complex problems, creating better outcomes for brokers and partners. With an ambitious and collaborative culture, Blue Zebra is a place where you can make an impact, grow your career and help shape what we’re building together.
About the role
Reporting to the Head of Claims, the Claims Manager, Personal Accident is responsible for leading the performance, outcomes and ongoing development of Blue Zebra’s Personal Accident Claims function.
The role oversees the day-to-day operation of the claims team, ensuring claims are managed consistently, efficiently and in line with regulatory, insurer and internal requirements. Working closely with brokers, insurer partners and internal stakeholders, you will drive strong claims outcomes, maintain effective governance frameworks and contribute to the continuous improvement of claims processes and service delivery.
This is a leadership role that combines technical claims expertise, people leadership and commercial acumen to deliver a claims experience that builds broker confidence and supports sustainable portfolio growth.
Key duties include:
- Lead and develop a high-performing Personal Accident Claims team.
- Oversee the end-to-end performance of the claims function, ensuring compliance with regulatory, insurer and internal requirements.
- Provide technical leadership and guidance on complex Personal Accident claims.
- Deliver a consistent and reliable claims experience for brokers and customers.
- Build and maintain strong relationships with brokers, insurer partners and key stakeholders.
- Drive cost-effective and strategic claims management, identifying opportunities to improve performance and reduce leakage.
- Monitor claims reserving, reporting and significant claim developments, ensuring timely escalation where required.
- Partner with Operations and broader Claims teams to implement process improvements and operational efficiencies.
- Oversee engagement and performance of external providers and specialists.
- Ensure compliance with governance, regulatory and reporting requirements.
- Maintain delegated authorities, claims procedures and operational documentation.
- Represent the Claims function in audits, insurer reviews and regulatory enquiries.
- Contribute insights to underwriting and product teams by identifying claims trends, emerging risks and portfolio improvement opportunities.
About you
You’re an experienced claims leader who combines strong technical expertise with a practical, people-focused approach. You understand the balance between customer outcomes, commercial performance and regulatory obligations, and you’re comfortable making decisions in complex or high-value claims environments.
You enjoy developing people, building trusted relationships and creating clear, consistent ways of working. You bring strong judgement, a collaborative mindset and a focus on continuous improvement, helping teams achieve great outcomes while maintaining high standards of governance and service.
You’ll bring
- Minimum 8 years’ experience in Personal Accident, Injury or Accident & Sickness claims.
- Strong technical claims management expertise with experience managing complex claims.
- Demonstrated experience leading, coaching and developing high-performing claims teams.
- Strong understanding of claims lifecycle management, regulatory obligations, governance requirements and compliance frameworks.
- Proven ability to analyse performance data, drive operational improvements and deliver commercially sound outcomes.
- Excellent stakeholder management skills and the ability to build strong relationships with brokers, insurers and service partners.
- Strong communication, negotiation and decision-making capability.
- Experience within an underwriting agency, delegated authority or binder environment (desirable).
- Relevant industry qualifications such as ANZIIF, HAS or similar insurance-related certifications (desirable).
- Experience working with insurer capacity providers, brokers, medical experts and external service providers (desirable).
- Exposure to claims technology, automation initiatives and process improvement programs (desirable).
Why you’ll love it here
At Blue Zebra, our culture is collaborative, ambitious and energetic. We take pride in giving our people the trust and autonomy to grow, influence outcomes, and help connect a business that’s being re-shaped – not one that’s already finished.
We value sound judgement, open communication and work through challenges together – because the best outcomes come from great people working as one team.
We strive to provide a comprehensive range of benefits and opportunities to support your personal and professional growth. Blue Zebra employees can access a wide range of benefits, which include:
- Competitive remuneration + an annual incentive program.
- A truly flexible/hybrid working model.
- The opportunity to work with a collaborative, supportive, and innovative team.
- Access to Employee Assistance Program and wellbeing benefits.
- Paid Birthday and Volunteer leave.
- Novated leasing options.
If you’re curious, capable, and ready to help build something that genuinely matters, we’d love to hear from you!
