Lead the future of customer support in insurance innovation
We’re looking for an exceptional Senior Content Writer, Design & Quality to craft the voice of Honey as we scale rapidly and continue to disrupt the home insurance market. This is a critical role where you’ll shape how customers understand and experience our products at every touchpoint, from websites and portals to insurance documents and campaigns. Please note this opportunity is open to Sydney based candidates only and is a parental leave cover contract for 10 to 12 months.
Who We Are
We’re shaking up the home insurance industry! As a disruptor in the insurance space, we combine smart technology with exceptional service to create home insurance that’s simpler, faster, and more customer-friendly. Our innovative approach includes smart sensors that help prevent incidents before they happen, a streamlined digital experience, and genuine human support when customers need it most.
About The Role
As our Senior Content Writer, Design & Quality, you’ll be responsible for crafting the voice and content strategy that brings Honey’s innovative insurance products to life. You’ll work embedded within our forward-thinking Operations team, collaborating closely with product designers, managers, risk, and compliance to deliver exceptional and compliant experiences that simplify complex insurance for our customers.
This role requires a strategic writer with meticulous attention to detail, a passion for user-centric design, and the ability to balance creativity with regulatory requirements. You’ll be instrumental in ensuring that every piece of content from our website and portals to insurance documents and marketing campaigns not only communicates clearly but also drives customer satisfaction, retention and our overall brand promise.
Day to day, you will:
- Develop and refine user-centred content that aligns with our goals, ensuring consistency in tone and clarity across all touchpoints.
- Leverage research and data to shape our content strategy, utilising customer insights, competitor analysis, and usability testing to ensure content meets user needs and business objectives.
- Collaborate with cross-functional teams from discovery to launch, integrating content considerations early and maintaining them throughout the development process.
- Conduct thorough reviews of customer-facing communications to ensure accuracy, clarity, and compliance with brand guidelines and industry regulations.
- Maintain and document content guidelines and tone of voice standards, ensuring consistency and quality across all Honey products.
- Perform content audits and propose recommendations to continuously improve the user experience, ensuring all content is up-to-date and effective.
- Monitor and analyse user engagement with product content to inform future strategies and identify opportunities for enhancement.
- Ensure and manage that content is compliant with industry standards and regulations with internal and external stakeholders.
- Manage end-to-end content approvals process – sign off from SMEs, internal compliance, responsible managers, partner brands and underwriters. This includes using approval workflows, managing deadlines, and implementing feedback.
What You’ll Bring
Technical knowledge & industry skill
- You have proven experience in UX writing and content strategy, with a strong ability to create user-centred content for digital products that enhances the overall user experience.
- You possess a passion for writing clear, actionable, and engaging copy that simplifies complex insurance processes, making it accessible and understandable for users.
- Experience collaborating in Figma and other collaborative design and content approval tools.
- You are naturally collaborative and eager to work closely with cross-functional teams, actively seeking and incorporating feedback to refine and elevate content quality.
- You have a solid understanding of brand tone and voice and industry regulations, demonstrating the ability to adapt your writing style to align with various brand identities while maintaining consistency across all touchpoints.
- You have a strong attention to detail and a commitment to quality assurance, conducting thorough content reviews to ensure accuracy and compliance with brand guidelines and industry regulations.
- You possess knowledge of governance frameworks and best practices, ensuring that all content creation processes align with industry standards.
- You are skilled in conducting content audits and implementing feedback loops, continuously improving content quality and user experience based on data analysis and stakeholder input.
Why You’ll Love Honey
- Competitive salary package with performance-based incentives
- Opportunity to shape and lead a critical function in a high-growth company
- Enviable company culture of innovation, collaboration and high performance
- Hybrid work model blending office collaboration with remote flexibility
- Monthly team lunches, celebrations, social events & initiatives
Our Hive Culture
At Honey, we do things differently. You’ll notice this from your first interaction with our team through to your first day with us. We challenge expectations, seek better ways of working, and value innovation at every turn.
We’re exceptional at what we do, and every team member brings unique talent to our hive. As an equal opportunity employer, we’re committed to diversity and inclusion, it’s in our DNA, not just something we talk about.
A Few Formalities
Because we’re an AFSL-regulated business, this role requires background checks (including a National Police Check) and meeting “good fame and character” standards. Candidates must be Sydney-based.
Ready to lead the transformation of customer support in insurance?
Apply now and help us build something extraordinary.
(No recruitment agencies, please. We’ve got this covered.)
