Customer Service Representative

Summary:

We are seeking a dedicated Customer Service Representative to join our team in Geelong, Victoria. This permanent, full-time role is essential for providing exceptional support to our customers, ensuring their needs are met and their queries are resolved efficiently. As a key member of our call centre, you will contribute to enhancing customer satisfaction and loyalty, which are vital for our business success.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Assist customers with product information, order processing, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.
• Identify and escalate complex issues to the appropriate department when necessary.
• Provide feedback on customer trends and suggest improvements to processes.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role is preferred but not essential.
• Strong communication skills, both verbal and written.
• Ability to work effectively in a team environment.
• Proficient in using computer systems and software applications.
• A positive attitude and a willingness to learn.