Expression of Interest – Industrial Support Officer
Internal opportunity for a temporary six-month Industrial
Support Officer role.
Position Details
Duration: Six months
Reporting to: Catriona Ellisdon – Lead Industrial Advisor / Lewis Price
– Manager Industrial Relations Strategy & Advice
About the Role
This role offers a development opportunity for someone interested
in building their experience with industrial relations matters and case
management. The Industrial Support Officer
works with both the Member Services Team and the Industrial Team, playing a key
coordination role in ensuring that incoming matters are appropriately triaged
and allocated based on complexity, urgency, and capability.
This position provides valuable exposure to industrial case
management processes while supporting the efficient and effective functioning
of the Industrial Team.
Key Responsibilities
The Industrial Support Officer is responsible for:
- Managing
the daily triage and allocation of member enquiries and cases, received
via phone through helpline and email, ensuring timely and appropriate
assignment.
- Allocating
matters to Member Service Officers and Industrial Advisors in line with
complexity and guidance from the Lead Industrial Advisor and Manager
Industrial Relations Strategy & Advice
- Maintaining
accurate data entry and record-keeping relating to allocations.
- Monitoring
and managing incoming correspondence in the industrial inbox and ensuring
enquiries are addressed, redirected, categorised appropriately (if the
matter has already been assigned to an IA/MSO) or allocated promptly.
- Liaising
with internal stakeholders to facilitate smooth coordination of matters
between teams as appropriate.
- Maintaining
and updating internal tracking tools, including the Agreements Tracker for
enterprise agreements.
- Assisting
with the collection and preparation of data for regular internal
reporting.
- Supporting
document and file management, including maintaining consistency across
templates, guides, and internal filing systems.
- Preparing
briefing notes or background materials on various topics as required.
- Assisting
with the coordination of professional development activities, including
bookings and tracking participation.
- Identifying
and escalating complex or urgent matters to the Lead Industrial Advisor or
Manager Industrial Relations Strategy & Advice as required.
- Contributing
to continuous improvement of processes and systems where opportunities are
identified.
- Preparing
weekly industrial team rosters.
- Undertaking
other ad hoc administrative or coordination tasks as required.
Skills and Experience
To be successful in this role, candidates should
demonstrate:
- Ability
to work with confidential and sensitive information with discretion.
- Strong
organisational skills, with the ability to manage competing priorities and
meet deadlines.
- Sound
judgement and decision-making skills, particularly in triaging and
prioritising matters.
- Excellent
written and verbal communication skills.
- High
attention to detail and accuracy.
- Strong
proficiency in Microsoft Office Suite (Outlook, Word, Excel).
- Ability
to work both independently and collaboratively within a team environment.
- Capacity
to work effectively under pressure in a fast-paced environment.
How to Apply
Interested employees are invited to submit a brief
Expression of Interest outlining:
- Relevant
experience and suitability for the role, of a maximum of a 1 page (A4).
