Be part of a high impact team shaping the future of professional development in the resources sector.
With a proud history, AusIMM is Australasia’s peak body for people working in the resources sector. We shape careers, showcase leadership, create communities and uphold standards, enhancing the careers of people within our industry. AusIMM delivers a year-round program of professional development including world class conferences, events series, online courses, and webinars. We also offer membership, scholarships, awards, and mentoring programs to support the careers of members and mining professionals around the world.
With strong organisational performance and continued momentum across AusIMM, we are entering an exciting phase of growth, creating new opportunities to expand our professional development offering, grow our global reach, and enhance the value we deliver to our international community.
As part of this journey, our Online Courses team is growing, and we are looking for a capable and motivated Participant Support Coordinator to join our course delivery team. In this role, you’ll play an important part in delivering an exceptional participant experience, supporting enquiries across channels, managing enrolments, and ensuring everything runs smoothly behind the scenes.
About the Role:
You will be joining an enthusiastic, friendly, and hard-working team within a business that welcomes your ideas and supports your career.
Key accountabilities include (but are not limited to):
- Delivering prompt, high-quality support across participant, general and sales enquiry channels
- Managing course bookings and enrolments from enquiry through to confirmation
- Preparing quotes, invoices and support group bookings and online course registrations
- Follow up pending enrolments, incomplete registrations, cancellations and refunds
- Maintaining accurate enrolment records in the CRM and support data quality improvements
- Assisting with course delivery activities including LMS administration and virtual classroom support
About You:
You are personable, a collaborator, and a strong contributor, adding value to every conversation and getting real results.
You will have:
- Experience in customer service, enrolments, administration or sales support in a similar coordination role
- Strong communication skills, with the ability to build positive relationships with participants and stakeholders
- Demonstrated ability to manage competing priorities, follow up tasks and meet deadlines
- Excellent attention to detail and the ability to maintain accurate records, bookings and administrative processes
- Solid Microsoft Office skills, with experience using CRM systems such as Microsoft Dynamics viewed favourably
What’s on Offer:
We are constantly looking at the ways we work and how we can make AusIMM a better organisation for our growing workforce. We’re passionate about our commitment to build and accelerate the careers of people working in all aspects of the mining industry. That same commitment extends to our employees so that they can grow as people and as professionals – we seek to enhance your career through great experiences.
Here are some of the employee benefits we currently offer our team:
- Flexible/hybrid working options
- Supportive and community-based culture, including staff team-building events and a calendar full of social activities throughout the year
- Health and wellbeing initiatives
- Employee Assistance Program
- Access to a range of benefits and discounts (e.g. discounts on travel, retail, financial and health & wellbeing)
How to Apply:
Apply now for this fantastic opportunity by submitting your cover letter and current resume. We strongly encourage you to visit our website to find out more about us and what we do: www.ausimm.com
We are proud to be an inclusive employer and welcome applications from Aboriginal and Torres Strait Islander peoples, and from candidates of all backgrounds and experiences.
Applications are open to those with full working rights in Australia. Please note that only shortlisted candidates will be contacted.
