Help shape a more connected, responsive union
The ASU Vic/Tas Branch works every day to support working people and build collective power across our industries. We’re looking for a Member Engagement & Digital Transformation Lead to join us on a fixed term 12-month parental leave contract, leading a passionate team and helping improve how we engage with and support our members.
This is a unique opportunity to combine people leadership, member service excellence, and digital systems improvement in a values-driven organisation.
About the role
This role leads the Member Engagement Team (MET) and oversees the continuous improvement of our Customer Relationship Management (CRM) system and digital workflows.
You will:
- Lead, coach and support a team providing front-line member support via phone and email
- Ensure members receive timely, accurate and professional assistance
- Oversee and improve the use of the branch CRM across teams
- Manage membership processes including joins, resignations and updates
- Provide insights on member engagement, retention and growth using data and reporting
- Drive improvements to systems, workflows and member experience
About you
You’re a capable leader who enjoys improving systems and ensuring the MET workflow and member experience is prioritised.
Key skills and experience
- Experience and skills in managing a call centre or customer service based team
- Experience managing databases or CRM systems, including troubleshooting and improvement
- Demonstrated ability to lead, mentor or coordinate a team
- Strong communication skills and a commitment to excellent member service
- Ability to manage competing priorities and work in a fast-paced environment
- Experience analysing workflows or data to improve processes and outcomes
- Ability to build rapport with staff, members and stakeholders
You will also bring
- Initiative, sound judgement and adaptability
- A collaborative approach and commitment to team success
- A demonstrated commitment to trade union values and the labor movement
Why join us?
- Contribute to meaningful work supporting workers across Victoria and Tasmania
- Step into a 12-month leadership opportunity with real impact
- Help shape how a modern union engages with its members
- Work in a supportive, collaborative and values-driven environment
Apply now
If you’re ready to lead a team and improve how systems support people, we’d love to hear from you.
Please apply via Ethical Jobs with your resume and a cover letter addressing the selection criteria. If you have any questions about the position, please contact Assistant Secretary Ty Lockwood at tlockwood@asuvictas.com.au
