About ASI Solutions
ASI Solutions is an Australian-owned technology partner focused on making lives easier through agile, reliable technology at scale. For nearly 40 years, ASI has supported education, government, and commercial organisations as technology environments have grown more complex and more critical to performance. Our approach is practical and outcomes-led — we take the time to understand what matters to each organisation before designing and delivering right-sized, de-risked solutions across managed services, cloud, security, data and AI, and digital skills. With national capability and local delivery teams, ASI helps customers move forward with clarity and confidence.
The Role
We have a permanent full-time opportunity within our Services team for a Service Delivery Manager.
This role is for someone who takes genuine ownership of customer outcomes. As Service Delivery Manager, you are accountable for the performance of contracted services across a portfolio of accounts – ensuring commitments are met, issues are managed proactively, and customers feel like ASI is a true extension of their team. You bring structure, clarity, and follow-through to everything you do.
What You Will Be Working On
- Owning contract and service delivery performance across designated accounts, from issue identification through to resolution
- Building trusted relationships with customer stakeholders and aligning ASI’s services to their evolving business needs
- Driving account strategy – identifying opportunities for growth, upselling, and renewal
- Monitoring and reporting on SLA compliance, service quality, and performance metrics
- Leading workshops and knowledge-sharing initiatives to support customers in getting value from their technology investment
- Collaborating across internal teams to resolve service challenges and deliver on commitments
A Bit About You
You have a substantial background in customer-facing service delivery within IT, managed services, or a related technical environment. You get things done – you don’t wait for problems to escalate, and you hold yourself accountable for the outcomes on your accounts.
You build credibility quickly with stakeholders at all levels, are clear and direct in your communication, and bring genuine curiosity to understanding what each customer needs. You are comfortable working across competing priorities and keeping multiple accounts moving at once.
Essential:
- Proven ability to manage and grow customer relationships in a technical or contract-managed environment
- Good working knowledge of IT infrastructure, managed services, and the ability to engage confidently with both technical and non-technical stakeholders
- Familiarity with ITIL principles and service management practices
- Strong reporting and analytical skills – you can assess performance data and turn it into meaningful insights
- Experience with ticket management systems and service escalation processes
Desirable:
- Exposure to compliance frameworks such as ISO 9001 or ISO 27001
- Experience contributing to account growth or commercial renewal processes
Why Work With Us?
- Birthday Leave – Celebrate your special day with a paid day off
- Monthly Team Lunches – Connect, unwind, and enjoy great food with your colleagues
- Tech Product Discounts – Access exclusive savings on a wide range of technology products
- Paid Parental Leave – Support for growing families with dedicated leave options
- Flexible Working Arrangements – Balance work and life with hybrid options and flexibility
- Learning & Development Opportunities – Grow your skills through training, certifications, and career progression pathways
- Competitive Salaries – Be rewarded with remuneration that reflects your experience and contribution
- Diversity & Inclusion Committees – Be part of creating a workplace where everyone feels valued, supported, and included
- Engagement Activities All Year Round – Enjoy social events, wellbeing initiatives, and team-building activities that strengthen our community
- Supportive, Community-Driven Culture – We’re not just a team — we’re a connected, people-focused community making a meaningful impact
