voco Gosford has a vibrant charm!! Discover our 130 room hotel, featuring six exciting hospitality venues;
including a spacious 2000m2 modern Australian pub, a chic rooftop bar, a
signature restaurant, a swim up pool bar, and two levels of rooftop conference
and event space overlooking the stunning Brisbane Waters. At voco Gosford, we
cater to both business and leisure guests, as well as provide a swanky new
destination for locals to meet.
Our Hotel is looking for a Part Time Night
Auditor/Guest Service Agent, to join our engaged and friendly team, where you
will take ownership of creating exceptional first impressions for our
guests.
Every day is different, but you’ll mostly be:
- Delivering memorable
guest experiences and the warmest of welcomes
- Checking
in and Checking out guests: cash handling and processing payments
- Engaging
with guests to build personal relationships and remedy any complaints
- Handling
of both incoming and internal hotel calls from both guests and residents,
with responsibility for owning each guest query and coordination of hotel
services to meet guest need
- Resolving
guest issues and using their feedback to improve guest satisfaction
- Showcasing
your knowledge of the local area sharing recommendations of events, places
of interests and restaurants
- Leading
the way as a brand ambassador
What we need from you:
- Ideally
you’ll have previous hotel experience in a Front Office environment or
similar customer service experience
- Great
communication skills and a real passion for delivering great customer
service
- Ability
to work between the hours of 11:00pm to 7am across a minimum of 2
consecutive nights per week
- Assist
in delivering room service orders – RSA preferred
- This
role will start as overnight shifts however flexibility to work various
shifts including weekends and public holidays
- Experience
with reservations systems including Opera, PMS and excel is desirable
- Must
speak fluent English; any additional languages would be great!
- Must
have working rights for Australia
What we offer:
You’ll be rewarded for your hard work with a range of
benefits that supports you throughout your career journey
- Discounted
Duty Meal on shift
- Some
of the best colleague discounts across IHG Hotels for accommodation, food
and beverage
- Most
importantly, your career journey will be supported through our lifelong
development programs
Don’t quite meet every single requirement, but still believe
you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’
button. Start your journey with us today.
