We are seeking motivated Diploma students ready to step into a full-time opportunity as a Member Services Officer within our Membership team.
This role offers the chance to build a career in customer experience and sports administration, supporting the servicing and growth of Adelaide Football Club’s membership base. Working in a dynamic contact centre environment, you will play a key role in delivering outstanding service while contributing to membership growth and team performance.
Key Responsibilities
- Provide high-quality service to members across phone, email, and face-to-face channels
- Manage membership enquiries, processing, renewals, upgrades, and cancellations
- Support outbound campaigns and promote membership products and offers
- Process payments and assist with payment plan follow-ups
- Maintain accurate data within the membership system
- Contribute to membership growth and retention initiatives
- Share member feedback and support continuous improvement of service delivery
- Support a positive and high-performing team environment
About You
- Strong communication and interpersonal skills
- Ability to manage high volumes of customer interactions professionally
- Strong attention to detail and data accuracy
- Effective time management and organisational skills
- Customer-focused with a proactive approach
- Familiarity with Microsoft Office; CRM/database experience advantageous
- Availability to work flexible hours, including match days
What You’ll Gain
- Full-time experience within an AFL club environment
- Exposure to membership growth strategies and customer engagement
- Development of advanced communication and stakeholder management skills
- Opportunity to contribute to team performance and membership outcomes
- Strong foundation for a career in sports administration or customer experience
What’s in it for you?
Working at the Adelaide Football Club means being part of something bigger than a job. Your work will be seen, felt, and experienced by members, fans, partners, and the broader community. We expect a lot, and in return offer the opportunity to do career-defining work and build a strong professional foundation in a high-profile, purpose-driven environment.
What’s on offer
- Additional paid leave each year to help you recharge
- Access to our gym, pool, and yoga classes to support your wellbeing
- Flexible working hours to help you balance work and life
- Ongoing professional development to build your skills and grow your career
- Membership perks include tickets to AFL, AFLW, and SANFL games
- Exclusive discounts through our sponsors and partners
About us
Founded in 1990, the Adelaide Football Club has quickly become a cornerstone of South Australian football, combining a proud legacy with bold, forward looking initiatives.
At the heart of our Club is our people. We are a people-first organisation, and our success starts with who we engage.
We are deeply committed to our community, building authentic, lasting partnerships and creating experiences that extend beyond the football field.
How to apply
Please submit your CV and a short cover letter telling us what you’d bring to the Membership team by Tuesday, 17 June (11.59 pm).
Other things to know
We make hiring decisions based on experience, skills and potential, as well as alignment with our values. If this role excites you but you don’t tick every box, we still encourage you to apply. Diverse backgrounds and perspectives make us stronger and we warmly welcome applications from people of all backgrounds and communities.
The Club is committed to safeguarding children and young people in our care and creating a safe, supportive environment for all. Everyone who represents the Adelaide Football Club, regardless of role or level of responsibility, shares in this commitment. As part of this process, the successful candidate will be required to complete pre-employment checks, including a Working with Children Check.
