We are seeking enthusiastic and customer-focused Diploma students to join our Membership team as a Member Services Assistant (Casual).
This role provides an exciting opportunity to gain hands-on experience in a professional sporting environment, supporting the delivery of a high-quality experience for Adelaide Football Club members. Working in a fast-paced contact centre environment, you will engage with members across phone, email, and face-to-face channels while building valuable skills in customer service, communication, and administration.
Key Responsibilities
- Deliver friendly and professional service to members across phone, email, and in-person interactions
- Assist with membership enquiries, processing, renewals, upgrades, and cancellations
- Support the promotion of membership products, offers, and campaigns
- Process payments accurately and in line with Club procedures
- Maintain accurate member records within the membership database
- Assist with general administration and membership communications
- Work collaboratively within the team to deliver a positive member experience
About You
- Strong communication skills, both written and verbal
- Customer-focused with a positive and professional approach
- Ability to work in a fast-paced environment and manage competing priorities
- High attention to detail and accuracy
- Basic Microsoft Office skills (Word, Excel, Outlook)
- Availability to work flexible hours, including match days
What You’ll Gain
- Real-world experience in a professional sporting environment
- Exposure to membership operations and customer service fundamentals
- Development of communication, administration, and teamwork skills
- Opportunity to build confidence working in a fast-paced, customer-facing role
- Flexible work to support your studies
What’s in it for you?
Working at the Adelaide Football Club means being part of something bigger than a job. Your work will be seen, felt, and experienced by members, fans, partners, and the broader community. We expect a lot, and in return offer the opportunity to gain hands-on experience and build your skills in a high-profile, purpose-driven environment.
What’s on offer
- Free access to our gym, pool, and yoga classes to support your wellbeing
- Ongoing professional development to build your skills and grow your career
- Membership perks include tickets to AFL, AFLW, and SANFL games
- Exclusive discounts through our sponsors and partners
How to apply
Submit your CV and a short cover letter telling us what you’d bring to the Membership team by Tuesday, 17 June (11:59pm).
Other things to know
We make hiring decisions based on experience, skills and potential, as well as alignment with our values. If this role excites you but you don’t tick every box, we still encourage you to apply. Diverse backgrounds and perspectives make us stronger and we warmly welcome applications from people of all backgrounds and communities.
The Club is committed to safeguarding children and young people in our care and creating a safe, supportive environment for all. Everyone who represents the Adelaide Football Club, regardless of role or level of responsibility, shares in this commitment. As part of this process, the successful candidate will be required to complete pre-employment checks, including a Working with Children Check.
