Solutions Consultant

About Access4

Founded in 2016, Access4 started with a vision to bring unified Communications to the MSP market; an automated, singular platform to sell, provision and invoice customers. Today, this platform is known as SASBOSS® and sets the benchmark as an industry standard in middleware to help deliver best of breed vendors and end-to-end partner enablement for service providers.

We live and breathe our slogan of Innovate, Empower and Partner which represents our commitment to the channel community and drives the growth of the business. As a team, we embrace genuine conversations, a high performing culture and alignment between all areas of the business. This commitment to both product and service excellence in addition to our customer first, partner success mentality exemplifies why we are famous in the channel.

Role Purpose

• The Solutions Consultant (SC) provides subject matter expertise across pre-sales, solution architecture, and technical escalations.
• Working closely with the sales team, the SC also supports the delivery of enterprise and migration projects, acting as a technical resource throughout the process.
• The SC empowers and educates partners to become self-sufficient, contributing directly to the achievement of channel revenue targets and acquisition goals.

Main Responsibilities

• Act as a subject matter expert in voice and UC solution design and configuration.
• Assist partners with solution scoping and technical strategy.
• Act as trusted advisor to sales teams, offering fit-to-purpose solution guidance.
• Review and sign off large deal technical solutions.
• Support acquisition and onboarding teams as needed.
• Ensure successful delivery and implementation of scoped solutions.
• Ensure adherence to project management methodology for enterprise rollouts.
• Facilitate effective communication between internal teams, partners, and end customers.
• Represent Access4 in webinars and podcasts as a technical expert.
• ISO Compliance: Ensure you are aware of and comply with these and any future additional certifications that the company may add from time to time.
• ISO Participation: Actively participate in training, audits, and continuous improvement efforts related to these standards.

Selection Criteria

Experience

• Experience with UCaaS Environments (e.g. Teams Calling, Webex, RingCentral)
• Minimum 3-5 years of experience with UCaaS environments
• Track record of delivering voice and collaboration solutions and improving customer experience.
• Strong UC/Voice technical background, including design of complex call flows.
• Previous pre-sales experience with a technical focus.
• Minimum 2-3 years of pre-sales experience with a technical focus
• Demonstrated ability to deliver customer training and support.
• Experience with Continual Service Improvement processes.
• Proficiency in documentation, including training materials and user guides.
• Must have Australian work rights

Skills

• Exceptional customer service and relationship management skills
• Exceptional customer service and communication skills.
• Strong analytical and problem-solving capabilities.
• High attention to detail and ability to manage multiple tasks and deadlines.
• Effective time management and project adherence.
• Excellent written and verbal communication skills.

If you are passionate about what you do, work well on your own and with others, then we want to hear from you!