Service Delivery Coordinator

The Opportunity

Ready to take the next step in your career and break into the telecommunications and voice industry?

We’re looking for a motivated, customer-focused individual to join our service delivery team. Whether you’re currently working in customer service, administration, retail or hospitality, this is an exciting opportunity to build a career in a fast-paced and evolving technology industry.

No telecommunications experience? That’s okay. We’ll provide full on-the-job training, ongoing support and clear career development opportunities to help you grow your skills and progress your career.

If you’re got great attention to detail, enjoy solving problems, thrive in a team environment and love delivering great customer experiences, we’d love to hear from you.

What You’ll Be Doing

This role is responsible for coordinating customer phone number transfers (known as number porting), new number requests and related service activities to ensure a smooth customer experience. You’ll work closely with telecommunications carriers, partners and internal teams to keep requests moving, resolve any issues and ensure services are delivered accurately and on time.

• Supporting customer requests from start to finish
• Working closely with customers, partners and internal teams
• Keeping customer information accurate and up to date
• Monitoring progress and providing regular updates
• Investigating and resolving enquiries
• Contributing ideas to improve our processes
• Handling customer information securely and professionally
• Following regulator and internal standards

About Us

Founded in 2016, Access4 started with a vision to bring unified communications to the MSP market. Today, the SASBOSS® platform sets the benchmark for middleware and partner enablement.

Why Join Us?

• Full training provided no telecommunications experience required
• Structured learning and clear career development pathways
• Build a career in the growing telecommunications and technology industry
• Hybrid working with 3 days in the office and 2 days from home
• Modern Richmond office close to public transport, cafés and shops
• Monthly BBQs, EOFY and Christmas parties, and regular team events
• Employee Assistance Program (EAP)
• Breakfast, fresh fruit, snacks, great coffee and a pool table to enjoy in the office