ACCOUNTS RECEIVABLE OFFICER – COLLECTIONS
(Hire, Service & Consumables)
Prestons, NSW | Full-Time, Permanent
Proudly Australian-Owned and Trusted Nationally
Abco is a trusted supply partner to Australia’s leading Facility Management, Business Services, and Industrial clients — with 25+ years of experience and a national footprint across Sydney, Melbourne, Perth, Brisbane, and Adelaide.
We’re looking for an experienced AR Collections Officer to join our Prestons team and own a portfolio of business accounts across our hire, service, and consumables divisions.
Our Values
- We, not I – We win together through teamwork.
- Fast Fix – We take action and get things done.
- Own It – We’re accountable and dependable.
- Always Hungry – We’re curious, ambitious, and growing.
At Abco, we back the right attitude with the right experience — and invest in your growth from there.
About the Role
This is a permanent, full-time collections role based at our Prestons NSW office, responsible for an allocated portfolio of business accounts across ABCO’s hire, service, and consumables divisions. You’ll be the primary point of contact for your portfolio — driving proactive outreach, resolving disputes, and recovering overdue balances while protecting the customer relationship.
ABCO’s billing spans hire contracts, service agreements, and consumables supply, so you’ll need to confidently interpret contract terms and work through invoice-level disputes with accuracy. You’ll manage this primarily through Freshdesk, including portal uploads and documentation.
We’re looking for someone persistent, organised, and commercially minded — who takes pride in a clean ledger and customers who stay engaged.
Key Responsibilities
- Own an allocated AR portfolio across hire, service, and consumables accounts, with full accountability for collections outcomes
- Conduct proactive outreach ahead of and at due date to drive on-time payment
- Chase and recover overdue balances through structured phone, email, and Freshdesk follow-up
- Manage customer queries and disputes end-to-end through Freshdesk, including accurate documentation
- Interpret and apply hire and service contract terms to resolve billing disputes
- Reconcile accounts at invoice level and prepare/review ageing reports
- Perform daily banking and bank reconciliation as part of the rostered team schedule
- Maintain portal uploads and records across relevant platforms
- Escalate high-risk or unresolved accounts to the AR Manager per collections policy
- Support month-end AR processes and team reporting
Essential Skills & Experience
- Experience in B2B accounts receivable collections, including credit control and overdue recovery
- Demonstrated experience managing a portfolio independently, including target-driven outreach and follow-up
- Confident phone and email communicator, comfortable holding firm on payment terms in difficult conversations
- Experience managing disputes and queries through a ticketing/CRM platform (Freshdesk or similar)
- Proven ability to reconcile accounts at invoice level and interpret contractual or billing terms
- Experience with banking and bank reconciliation processes
What We Offer
Growth by Sharing (GBS) — Uncapped Bonus Program
When Abco exceeds its profit targets, the additional profit is shared with the whole team — with no cap. Once you complete probation and demonstrate our values, you’re in. This is a genuine profit-sharing program designed to build a shareholder mindset: long-term thinking, continuous improvement, and shared success.
How to Apply
If this opportunity sounds like the right fit for you, please submit your resume and cover letter. We look forward to welcoming a new member to the Abco family.
