Replacing fragmented systems with confidence: TechPath’s HRIS transformation

About the business

TechPath is a Brisbane-based managed IT services provider supporting organisations with 15–100 employees. With 53 full-time staff operating in a hybrid model, the business relies on clear goals, strong operational discipline and efficient systems to support both its people and its clients.

HR and operations are managed by Chris Adams, Chief Operating Officer, giving him direct visibility into how systems impact productivity, risk and leadership capacity.

The challenge

Before Employment Hero, TechPath was navigating a growing patchwork of systems. Key functionality within their existing HR tools was being discontinued, forcing the business to reassess its entire HR technology stack.

“Our current HR system was not really ticking all the boxes to bring everything together.”

Goals are foundational to how TechPath operates, with every employee aligned to quarterly objectives. Losing this capability meant either compromising on performance management or adding another standalone tool.

“We would have had to purchase a new goals platform.”

Payroll changes also required unnecessary manual effort and increased the risk of errors.

“We used to do it in two steps – one in the platform and then one in Xero.”

The solution

Employment Hero gave TechPath a single, intuitive platform to manage HR, payroll and performance in one place. Goals, reporting, employee records and payroll changes were brought together, with streamlined integration into Xero.

“Once we partnered with Employment Hero, the platform ticked all the boxes. The platform is very easy to use – the interface, the searchability, the AI features.”

Team leaders now have visibility into progression and pay levels, while payroll updates sync automatically.

“Now payroll is synced with ease.”

Employees also benefit from mobile access, self-service tools and faster access to policies using AI-powered search.

“I love the fact that the platform has an app. It makes it simple for staff to access their own files and update their details.”

The ROI

• Payroll and pay-rise changes reduced from two workflows to one
• $4,000+ per year saved by replacing standalone recruitment and candidate tools
• Faster decision-making through improved reporting and visibility
• Reduced compliance and payroll risk through system automation and integrations

Why it matters

For TechPath, Employment Hero has improved it’s operational confidence.

“It’s great having everything in the one platform.”

By removing friction, reducing risk and giving leaders real-time visibility, Employment Hero enables TechPath to focus on growth, service delivery and supporting their people, without HR becoming a bottleneck.d foundation it needs to keep growing, without adding complexity behind the scenes.