Team Medical Supplies
At a glance
Company
Team Medical Supplies
Location
Dural, NSW, Australia
Employees
110
Explore this case study if:
- You’re spending considerable time on HR and payroll admin
- You’re currently onboarding new employees manually
- You want to store all of your policies securely in the cloud
About Team Medical Supplies
Team Medical Supplies is a primary care medical consumables and equipment supplier. Founded in 2011, they pride themselves on being a trusted supplier of medical consumables, equipment, accessories and more. Their growth over the years has led to them supplying most medical centres, and many day surgeries, podiatrists, dentists, cosmetic clinics, hospitals, nursing homes and general practitioners around Australia.
What started as a business with less than 10 employees has quickly grown to over 110 employees. They supply thousands of regular customers and continue to expand throughout Australia. With growth front and centre for Team Medical Supplies, they needed a system that could scale with them.
We spoke with Kelly Zillman, Accounts, HR & Payroll Manager at Team Medical Supplies about the difference Employment Hero HR and Payroll have made to their business.
Challenges…
Manual, manual, manual…
If there’s one thing that can transform your work day, it’s saying goodbye to repetitive and manual processes. For Kelly, processing payroll for 60 people was a time-consuming task, and as the business grew – so did the admin. She was looking for a solution that could reduce time spent in spreadsheets so she could focus on other areas of her role.
“When I joined, we had 60 or 70 staff, and it was really manual. I was brought on to look after the payroll. It was quite manual, there were a lot of spreadsheets and we didn’t make use of another system. As we grow, I think we’ve now got 110 employees on the payroll now. We were finding it hard to scale the systems because the way we were operating just wasn’t efficient.”
Time-consuming onboarding processes
Giving your new hires a great first impression should be at the top of your priority list. However, more often than not, it can be easy to have your new team members drowning in paperwork.
But it’s not just the employee experience that can slow down your onboarding process, it’s the time spent putting together all of the materials – contracts, policies, schedules, the list goes on… Kelly knew that Employment Hero could help save her time as the business continued to grow quickly.
“Employment Hero has helped with onboarding and contracts. Before, I was manually putting together contracts and I thought that it would absolutely be able to help with that element of onboarding staff members.”
Solutions…
Employee self-service that makes everyone’s lives easier
In a growing business, streamlining processes is one of the most efficient ways you can help take the pressure off. With Employment Hero, the option for employees to easily access and update their personal details all from the mobile app is game-changing. This has meant that the entire team can reduce their reliance on Kelly to perform administrative support tasks.
“The self service element of onboarding is great. I don’t need to be changing their personal details, their addresses, their bank accounts, their super funds, you know – it becomes a really time-consuming job. It makes more sense to sit with the individual.”
Another win for Kelly was how everything with Employment Hero works together. Employee self-service is linked to both payroll and timesheets, helping take the pressure off her come payroll time.
“It was all captured on spreadsheets previously. They were all really manual. The iPad kiosk, checking in and checking out and being able to upload into payroll is great, certainly leave requests, people are able to do those on their phone.”
However, the best part for Team Medical Supplies is the impact it’s had on their staff – “they realise it just makes their life easier. The can do it all themselves – check their payslip, change bank account details or log a leave request. It’s just easier.”
The Certifications feature has also made a huge impact on Kelly and her team, being “another area we weren’t thinking too much about until we started using Employment Hero. We have, for example, first aid certificates or forklift licences. They all get loaded in and I can run a report on a periodic basis to check if they’ve expired.”
A suite of useful features they didn’t know they needed
Transforming your business with software might seem overwhelming at first, however the benefits that you’ll encounter along the way will be worth it. From recruiting with our applicant tracking system (ATS) and digitally onboarding your new hires, right through to performance management and payroll – we’ve got all the tools you need to help give your employees the best experience possible.
Kelly, along with many other customers, turned to us for one specific feature, however has since adopted the entire suite of product features.
“We looked into Employment Hero for payroll. It was really to streamline the payroll, but we ended up bringing on both the HR and payroll.”
Easy to set-up policies that are ready to go when you are
Managing employee policies can be costly at the best of times, which is why our library full of policies is a winner in Kelly’s eyes. Drafted in-house by our HR specialists, you’ll have confidence your policies are up to date and ready to go when you are. Better yet, Kelly has clear visibility over who has – and hasn’t – acknowledged specific workplace policies.
“The HR and payroll modules have great policies. Just this week, I rolled out a policy around credit cards, and we only wanted that to go to certain staff. So we were able to use that and get it loaded into Employment Hero, and that will be acknowledged by those individual staff. It’s a very real help and I can quite easily see who I need to follow up who hasn’t done them.”
An agile business that takes feature requests on board and grows with you
Business growth is on every leader’s mind right now. Invest in your people and processes and you’ll reap the benefits for many years to come.
At Employment Hero, our customers are at the core of everything we do. From our sales executives, HR and payroll education team, right through to implementations and support – we’re with you every step of the way.
We’re constantly changing and evolving our product to make our customers’ lives easier. The most important part of that for us? Taking on feedback and adapting our product to suit the needs of our users. This is one thing that Kelly loves about using Employment Hero.
“One thing I really like about Employment Hero is that you move pretty fast. Sometimes I think about things and think that’d be handy, oh, that’d be handy. If I shoot a request off to the support team, it’s never discounted. I might get told no, we don’t currently have that, but hey, that’s a good idea. Every request might not go through, but some of them get sent off to developers, and it’s considered.”
We value feedback, and like Kelly and Team Medical Supplies, we’re always striving to be better. If you’d like to learn more about how Employment Hero can transform your HR and payroll processes, speak to one of our business specialists today.
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Kelly Zillman
Accounts, HR & Payroll Manager – Team Medical Supplies