Support Work Team Leader

Join Our Team as a Support Work Team Leader

At Zest Project Co, we do disability support differently.

We are not just a roster. We are not just shifts. We are not just hours.

We are relationship driven, heart led, and outcomes focused.

If you are an experienced disability leader who wants to feel proud of the work you do and the team you stand beside, keep reading.

About Zest Project Co

Zest Project Co is a South Australian NDIS registered provider.

Our approach is:

• Neuro affirming • Trauma informed • Strengths based • LGBTQIA+ affirming

We believe in Hungry, Humble, Smart.

Hungry to grow. Humble in how we show up. Smart in how we think, communicate, and problem solve.

We hold strong standards, and we care deeply.

The Opportunity

We are seeking an experienced Support Work Team Leader to oversee and support our growing Support Work, Short Term Respite, and SIL operations.

This role is ideal for someone who thrives in leadership, enjoys mentoring teams, and can balance operational oversight with participant centred care.

You will lead a team of Support Workers while working collaboratively with participants, families, allied health professionals, support coordinators, and leadership to ensure high quality service delivery and positive outcomes.

Key Responsibilities

Leadership and Team Management

• Oversee Support Workers in alignment with Zest values and expectations • Conduct regular check ins, team meetings, coaching, and performance conversations • Foster a positive, accountable, and psychologically safe team culture • Support staff development and identify ongoing training needs • Assist with onboarding and mentoring of new staff members

Operational Oversight and Scheduling

• Oversee and support, rostering and participant support matching • Ensure supports are delivered safely, consistently, and in line with participant goals • Work collaboratively across departments to maintain smooth service delivery

Compliance, Risk, and Quality

• Oversee compliance with NDIS Practice Standards and internal procedures • Monitor documentation including shift notes, incident reporting, medication records, and participant files • Support risk management and incident response processes • Ensure staff maintain required certifications and competencies • Lead by example with professional documentation and communication standards

Participant and Stakeholder Relationships

• Assist Front Line Leaders in maintaining positive relationships with participants, families, and external stakeholders • Respond to concerns and feedback professionally and proactively • Work collaboratively with Support Coordinators and Allied Health teams to ensure continuity of care and up to date service agreements

Direct Support and Crisis Response

• Provide direct support where required, including during periods of escalation or operational need • Support staff with complex behaviours, emotional regulation, and high intensity support implementation where trained • Remain calm, adaptable, and solutions focused under pressure

Who We Are Looking For

We are looking for someone who:

• Has leadership experience within disability or community services • Understands trauma informed and neuro affirming practice • Has experience supporting participants with complex support needs or behaviours • Can confidently lead difficult conversations and support team growth • Writes clear, professional documentation • Communicates well with families, multidisciplinary teams, and colleagues • Is reliable, accountable, and emotionally intelligent • Wants to grow professionally and contribute to a strong workplace culture

You will thrive at Zest if you:

• Take ownership rather than wait to be told • Stay calm under pressure • Value feedback and continuous improvement • Care about doing the job well, not just getting through the shift • Want to make a meaningful impact within a strong and values driven team

Essential Requirements

• Minimum 2 years of experience in a leadership or coordination role within disability or community services • Certificate IV, Diploma, or higher qualification in Disability, Community Services, or related field highly regarded • Current NDIS Worker Screening Check • Working With Children Check • Current First Aid and CPR • Manual Handling training • Medication Administration training • Valid Australian Driver’s Licence • Reliable vehicle with comprehensive insurance • NDIS Worker Orientation Module completion • Strong written and verbal communication skills

At Zest, performance matters. Culture matters more.

If this sounds like you, we would love to hear from you.

Please apply via SEEK with:

• Your resume • A short cover letter telling us why you would be a great fit at Zest Project Co • Your availability

Applications close when suitable candidates are found.

Zest Project Co is an equal opportunity employer and strongly encourages applications from diverse backgrounds.

Let your work have an impact.

Join Zest.