The Company
A successful and diversified business group is planning to enter the NDIS sector as a registered NDIS provider.
The founders are seeking an experienced, commercially minded, and hands-on Chief Executive Officer (CEO) to lead the organisation’s growth and transformation.
This organisation is committed to delivering a diverse range of support services which include disability support, specialist disability accommodation (SDA), home care, and therapeutic services bespoke to the individual needs and preferences of each client.
As the CEO, you will play a pivotal role in shaping the organisation’s future, driving strategic growth, and fostering a culture of operational excellence and exceptional care delivery. This role is designed for a values-driven leader eager to inspire and support a purpose-focused team.
Role Overview
This visible, hands-on role requires a leader adept at building relationships and driving high standards across disability, homecare, and community services.
Reporting to the Board of Directors, the CEO will be responsible for:
1. Business Development
• Sound understanding of NDIS price guide, completing schedule of support agreements and tenancy agreements.
• Strong referral connections, and local knowledge of the area.
• Strong communication and engagement skills to build collaborative partnerships.
• The ability to identify opportunities and demonstrate community engagement experience.
• Well-developed stakeholder negotiation skills to deliver solutions that meet the needs of NDIS Participants.
• An empathetic, positive and warm approach to special people facing enormous challenges with the ability to work autonomously, as well as part of a team.
• The capacity to build strong relationships internally and externally.
• a record of organisational skills including an ability to plan, prioritise, monitor workload, deadlines and meet KPIs accordingly.
• The ability to implement and comply with relevant regulation, policies and procedures.
Responsibilities:
• Client Acquisition and Strategy Development: Bring in new NDIS participants and develop the local business development and relationship management strategy for the organization.
• Business Expansion and Marketing Initiatives: Collaborate with the current Business Development Manager to expand the business and oversee new marketing initiatives.
• Stakeholder Engagement: Regularly engage with internal and external stakeholders to build strong connections and grow referrals.
• Representation at Events: Represent the company at expos, events, conferences, and other networking opportunities.
• Lead Business Development: Identify and lead business development opportunities proactively
• Stay Abreast of Market Changes: Develop and maintain knowledge of operational trends and NDIS policy changes
2. Leadership & Operations
• Developing and implementing strategic plans to launch organisation’s operations within agreed timeframes and achieving its vision and goals.
• Driving sustainable growth, expanding service opportunities and aligning business plans with overarching goals.
• Strengthening governance, compliance, and internal management processes.
• Managing, mentoring, and empowering direct reports, holding them accountable for service delivery and performance.
• Ensuring compliance with all relevant legal, ethical, and regulatory requirements.
• Representing the organisation in industry networks and forums to enhance its reputation as a NDIS provider of choice.
• Building and maintaining strong relationships with stakeholders, including government bodies, NDIS agencies, and community partners.
3. Financial Management
• Overseeing budgeting and financial performance and collaborating on the annual budget.
• Regularly assessing resource needs, including physical, technological, and staffing, and creating budget proposals, as necessary.
• Supporting direct reports in effectively managing resources to optimise service delivery.
4. HR Management
• Designing staffing structures, mentoring leaders, and developing workplace plans to support a cohesive, capable team.
5. Quality Improvement
• Driving quality standards through innovation, policy updates, and data analysis to maintain accreditation.
• Formulating and updating policies in response to quality assessments, regulatory changes, and best practices.
6. OHS, Training & Safety
• Overseeing the health and safety management system to ensure compliance with relevant NDIS legislation.
About You
We are seeking a truly passionate leader who relishes responsibility for driving growth and business development. Key attributes include:
• Proven experience in a senior leadership role, ideally within the NDIS services sector.
• In-depth knowledge of the NDIS scheme.
• A strong track record of implementing strategic initiatives and driving organisational growth.
• Expertise in governance, compliance, and financial management.
• Exceptional leadership skills with a collaborative and inclusive approach.
• Outstanding communication and stakeholder engagement capabilities.
• A deep commitment to delivering person-centred services and achieving positive outcomes for clients.
Desired Skills and Qualifications:
• 5-7 years in Business Development or Relationship Management within the SDA industry or a similar field in NDIS.
• A passion for working in a purpose-led organization.
• Experience in new business sales, outbound sales, and lead generation within healthcare, aged care, or NDIS.
• Ability to effectively build rapport and relationships.
• Lead generation including cold calling, online outbound prospecting, building sales campaigns, and successful appointment setting.
• Exceptional communication and interpersonal skills
• Motivated, passionate, and results-focused with a proactive attitude and a friendly, professional demeanor.
If you are a motivated and results-oriented professional with a background in sales and lead generation and experience with NDIS, please apply now.
Key responsibilities include:
• Operational Oversight: Ensuring efficient and effective processes, systems, and workflows across the organisation.
• Team Management: Implementing, Leading and holding the management team accountable for their roles, priorities, and KPIs.
• NDIS Compliance: Overseeing compliance requirements, managing audits, and maintaining incident registers to minimise avoidable issues.
• Financial and Administrative Leadership: Managing invoicing, budgets, billable hours, and operational margins to ensure financial efficiency.
• Task and Priority Management: Monitoring and updating project boards (Google Workspace, Monday.com) to align daily and weekly goals with organisational priorities.
• Client and Staff Retention: Supporting a positive workplace culture, fostering team motivation, and enhancing client satisfaction.
• Remote Working: Must be available for a rotating on-call schedule answering calls to our 1300 line, including at least one weeknight per week and one weekend every 4-6 weeks.
Key Responsibilities
Office and Operations Management
• Maintain smooth office operations, ensuring compliance with NDIS standards.
• Oversee assets, properties, and accounts, ensuring operational and regulatory consistency.
• Build and sustain external relationships to support organisational needs.
Administrative and Financial Oversight
• Manage the phone lines and direct calls/ resolve urgent matters and create the after hours on call schedule
• Manage invoicing through Xero & budgetly and track financial records, ensuring accuracy and timeliness.
• Review financial margins and oversee the on-call roster to optimise resources.
• Take meeting minutes, track action items, and ensure follow-ups are completed.
• Update and interpret Monday.com boards to display business data
Leadership and Motivation
• Conduct regular check-ins with management and staff to address concerns, reinforce accountability, and provide guidance.
• Support a positive and collaborative workplace culture by reminding staff of the organisational mission and vision.
Compliance and Incident Management
• Oversee onboarding processes for staff and clients to align with YOURCARE’s standards.
• Maintain incident registers, review trends, and implement improvements to reduce avoidable incidents.
Key Performance Indicators (KPIs)
• Client Retention Rate: Maintaining engagement and satisfaction with YOURCARE’s services.
• Employee Retention Rate: Fostering a positive work environment with high staff retention.
• Operational Accuracy: Keeping systems, records, and boards (e.g., Monday.com) updated.
• Financial Efficiency: Timely payment of bills and precise tracking of margins.
• Audit Success: Ensuring compliance with NDIS standards and successful audit outcomes.
Core Expectations
The Operations Manager is expected to:
• Exhibit exceptional leadership and time management skills.
• Lead by example, upholding YOURCARE’s values of integrity, respect, and professionalism.
• Proactively resolve challenges with a solutions-focused approach.
• Set clear standards and mentor team members to achieve excellence.
About YOU
• Extensive NDIS Experience: Proven track record in managing compliance and leading NDIS audits.
• Leadership Skills: Strong ability to lead diverse teams, manage priorities, and drive organisational goals.
• Organisational Expertise: Exceptional analytical and problem-solving skills to streamline processes.
• Financial Acumen: Experience managing budgets, tracking billable hours, and ensuring financial accuracy.
• Bachelors Degree: A degree in Business Management, Healthcare or a relevant field.
