Customer Service Officer – Casual
– Newtown Stadium and North Geelong Arena
Be the First Smile They See – Make Every Interaction Count
Are you ready to bring your energy, organisation, and people skills to a role where
service matters?
We’re looking for a Customer Service Officer who thrives in a busy environment and
enjoys helping others. You’ll be the face of our front desk, providing exceptional service and support to patrons every day.
📌 About the Role:
This position involves a wide range of front desk responsibilities including:
- Reception duties
- Cash handling
- Telephone operations
- Program bookings
- Membership support
You’ll need to be confident, organised, and ready to handle a variety of tasks with
professionalism and care.
🌟 What you should come with:
- Experience – previous customer service role
- Multi-tasking – handle busy and demanding situations
- Interpersonal – excellent communication and people skills
- Deadline-driven – meet timelines with confidence
- Tech-ready – basic computer skills are a plus
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About the Y
The Y is a global organisation that works locally to develop stronger communities through leadership opportunities partnering, with other community, private and government organisations and addressing social change in over 120 countries worldwide. The Y Geelong is a for-purpose, not for profit community organisation offering the local community access to recreation, camping, youth,
and children’s services.
Benefits and perks
- Flexible work arrangements
- Employee Assistance Program
- Employee access to Y services and discounts
- Ongoing Training and Career Development
- Staff Immunisation Program
- Attractive family and volunteer leave entitlements
- Staff Awards and Social Functions
- Safeguarding Children and Young People Requirements
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💙 Why Join Us?
✨ Flexible casual shifts
✨ Be part of a supportive and energetic team
✨ Develop leadership and operational skills
✨ Make a real impact in your community
Child Safety Requirements
At the Y, we are committed to empowering all children and young people to feel
safe and be safe at the Y, in their families and in their communities. We ensure all candidates are appropriately screened, including police checks, so that the right people are in the right roles. To learn more about our screening processes, view our Child Safety and Wellbeing Policy here:
https://www.geelong.ymca.org.au/images/documents/policies/2026/YG_104-G_Child_Safety_and_Wellbeing_Policy_V14_04-03-2026_Replaces_SCYP.pdf.
All applicants must comply with all safeguarding policies, procedures and safe behaviours.
YMCA Geelong Board and Management are committed to the safety and well-being of children and
young people in accordance with our Safeguarding Children and Young People framework. All applicants must undergo satisfactory screening before commencement, including but not limited to:
- ·a national criminal history check;
- ·an international criminal history check where applicants have worked overseas;
- ·holding or obtaining a valid Working with Children Card;
- ·Two reference checks.
🚀 Ready to Apply?
👉 Apply now and join the team as a Customer Service Officer.
Applications Close: 4th June 2026
