Customer Service Officer – Casual – Newtown Stadium and North Geelong Arena
Be the First Smile They See – Make Every Interaction Count
Are you ready to bring your energy, organisation, and people skills to a role where service matters?
We’re looking for a Customer Service Officer who thrives in a busy environment and enjoys helping others. You’ll be the face of our front desk, providing exceptional service and support to patrons every day.
Hours of Work:
This role offers a variety of shifts between mornings and 6;30pm. Hours may vary depending on operational needs. This position operates across 44 weeks of the year.
📌 About the Role:
This position involves a wide range of front desk responsibilities including:
- Reception duties
- Cash handling
- Telephone operations
- Program bookings
- Membership support
You’ll need to be confident, organised, and ready to handle a variety of tasks with professionalism and care.
🌟 What you should come with:
- Experience – previous customer service role
- Multi-tasking – handle busy and demanding situations
- Interpersonal – excellent communication and people skills
- Deadline-driven – meet timelines with confidence
- Tech-ready – basic computer skills are a plus
About the Y
The Y is a global organisation that works locally to develop stronger communities through leadership opportunities partnering with other community, private and government organisations and addressing social change in over 120 countries worldwide. The Y Geelong is a for-purpose, not for profit community organisation offering the local community access to recreation, camping, youth, and children’s services.
Benefits and perks
- Flexible work arrangements
- Employee Assistance Program
- Employee access to Y services and discounts
- Ongoing Training and Career Development
- Staff Immunisation Program
- Attractive family and volunteer leave entitlements
- Staff Awards and Social Functions
- Safeguarding Children and Young People Requirements
Safeguarding Children and Young People Requirements
At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we ensure that all of our candidates are appropriately screened (including police checks) to make sure that the right people are in the right roles.
The successfully appointed applicant will be required to adhere to the Safeguarding Children and Young People policies and practices which include; safeguarding children and young people induction, annual SCYP training programs and committing to upholding the safety and wellbeing of children and young people throughout terms of employment.
To learn more about our screening processes view – Safeguarding Resources: YMCA – Empowering young people. https://ymca.org.au/about-us/safeguarding-children-young-people/safeguardingresources/
For more information contact hr.geelong@ymca.org.au
Applications close – 27th February 2026
