About the Role
At Wyanga, this role isn’t just about building rosters – it’s about making sure our Elders receive the right care, at the right time, by the right people.
The Care Coordinator is the engine behind our day-to-day service delivery. You take approved care plans and turn them into real, consistent support in the home – matching Care Workers to clients based on skills, location, and cultural fit, while keeping everything running smoothly behind the scenes.
You’ll manage schedules, respond to changes on the fly, and solve the daily puzzle of balancing workforce availability, client needs, and compliance requirements. When something falls over (and sometimes it will), you’re the one who calmly steps in, finds a solution, and keeps care moving.
This role sits at the centre of our operations – working closely with Care Partners, Care Workers, and families to make sure no one falls through the cracks.
What You’ll Be Responsible For
- Building and maintaining SCHADS-compliant rosters that actually work in real life
- Matching Care Workers to clients based on needs, location, and cultural fit
- Managing cancellations, gaps, and last-minute changes to maintain continuity of care
- Keeping client schedules and records accurate and up to date
- Ensuring services align with funding and program requirements (including CHSP and Support at Home)
- Monitoring and closing incidents within required timeframes
- Providing clear updates to leadership on workforce capacity, risks, and gaps
What You Bring
Essential
- Experience in rostering or coordinating services in aged care, disability, or community services
- Strong understanding of the SCHADS Award (minimum shifts, travel, penalties – the works)
- Ability to think ahead, juggle competing priorities, and solve problems quickly
- Confidence using rostering or CRM systems
- Strong organisation and attention to detail (because small errors create big problems in this role)
Desirable
- Experience in home care or community aged care
- Understanding of CHSP and/or Support at Home programs
- Experience working with Aboriginal communities or community-controlled organisations
- Strong data and systems capability
Who You Are
- You’re calm under pressure – when things get messy, you don’t panic, you problem-solve
- You’re a natural organiser who actually enjoys figuring out complex schedules
- You think ahead and spot issues before they become problems
- You communicate clearly and build strong working relationships with staff and clients
- You understand (or are committed to learning) the importance of cultural safety in aged care
Most importantly – you care about the impact of your work. You know that a roster isn’t just a roster – it’s whether someone gets the support they need that day.
Why Work With Us
Wyanga is an Aboriginal community-controlled organisation supporting Elders to stay connected to culture, community, and in their homes.
Our work is grounded in:
- Cultural safety and respect
- Strong relationships with community
- Supporting independence, dignity, and choice
Everything we do aligns with a person-centred, rights-based approach to care and the broader aged care system reforms but more importantly, it aligns with what our Elders actually need day-to-day.
