SUMMARY
The Care Coordinator is an operational scheduler who turns approved care plans into timely, compliant in‑home services by building and maintaining SCHADS‑compliant rosters, matching care workers to clients by skills, cultural fit and location, and proactively managing changes, cancellations and last‑minute gaps to maintain continuity of care. Reporting to the Care & Wellbeing Manager (with no direct reports) at SCHADS, SACS Level 3, the role maintains accurate schedules and client records, ensures alignment with funding and aged care program requirements (e.g., CHSP), monitors MOA incidents with timely closure, and provides workforce capacity and risk updates to leadership. It requires strong knowledge of the SCHADS Award (minimum shifts, travel, penalties), rostering/CRM systems, and the ability to balance workloads, minimise travel time, and pre‑empt conflicts while coordinating with Care Partners, Care Workers, clients/families and external agencies. The successful candidate will be highly organised, analytical, culturally informed, resilient under pressure, and committed to improving rostering efficiency and workforce utilisation.
KNOWLEDGE AND EXPERIENCE
- Demonstrated experience coordinating or rostering staff within the aged care, disability, or community services sectors.
- Strong working knowledge of the SCHADS Award and complex workforce rostering requirements.
- Understanding of aged care programs (such as CHSP) and their specific service delivery and compliance requirements.
- Proven experience using workforce management, CRM, or dedicated rostering systems.
- Strong organisational and problem-solving skills, with a track record of resolving logistical puzzles.
- Ability to manage competing priorities effectively within a fast-paced, ever-changing operational environment.
Desirable
- Experience specifically within Home Care or community aged care services.
- Lived experience or a strong professional background working with Aboriginal communities or Aboriginal community-controlled organisations.
- Knowledge of Support at Home (SaH) or Home Care Package (HCP) programs.
- Advanced proficiency in modern rostering systems and workforce data management.
PERSONAL ATTRIBUTES & BEHAVIOURS
- A genuine desire to drive social outcomes and support the holistic vision of keeping Aboriginal elders connected to culture and community.
- Highly organised with meticulous attention to detail.
- Strong systems capability, able to navigate and update scheduling software efficiently.
- Analytical mindset, capable of managing complex rosters and translating service delivery requirements into action.
- Excellent communication and coordination skills, able to build rapport with both Care Workers and Care Partners.
- Resilient and adaptable, with the ability to respond calmly and decisively to urgent operational issues.
