Information Technology (IT) Systems Officer
Full Time Permanent
Based in Cairns
Salary: Wuchopperen Health Service Limited Enterprise Agreement (2023)
Administration Grade 6
$98,402.92 – $103,771.03 per annum
Wuchopperen Health Service
‘A culturally dynamic community where everyone thrives in health and wellbeing’.
Wuchopperen is a Community Controlled Aboriginal Health Organisation providing holistic health care services to the Aboriginal and Torres Strait Islander people of Cairns.
Benefits of working with Wuchopperen:
We provide a positive work culture and a diverse and inclusive environment. Our people matter to us, and we are committed to supporting them:
- Competitive Salary + 12% Super + Salary Sacrifice (up to $15,899 for tax free benefits and $2,650 p/a for entertainment benefits).
- 5 weeks annual leave and 15 days personal leave pro rata.
- Commitment to professional development.
- EAP for employees and family members.
About the role:
The position is responsible for ensuring the Organisation’s IT environment is secure, optimised, aligned with industry standards, and compliant with relevant accreditation requirements, through effective management of Information Technology, Information Management, mobile devices, and telecommunications (voice and data) systems.
The IT Officer is supervised by the IT Manager, and the position has no supervisory responsibilities.
This position works closely with other members of the corporate support team and maintains regular contact with other program staff to ensure effective outcomes for clients.
Key responsibilities:
- Administer and optimise the organisation’s core technology environment, including servers, networking, storage, identity and access services, telecommunications and associated infrastructure platforms.
- Provide advanced Level 2 technical support and systems administration for complex and escalated issues, including investigation, root cause analysis, and implementation of sustainable solutions.
- Manage organisational devices and user access to ensure security, compliance, and alignment with organisational policies and security requirements.
- Administer and optimise the Microsoft 365 environment, including (but not limited to) Exchange Online, SharePoint Online, Teams, Entra ID, Intune, Microsoft Defender, Microsoft Cloud App Security and Purview
- Conduct regular technical and security reviews across the IT environment to identify vulnerabilities, configuration issues, risks and improvement opportunities, and implement or coordinate remediation activities.
- Lead and contribute to technical project work, ensuring timely achievement of project milestones while identifying opportunities for process improvements and implementing strategies to enhance organisational effectiveness.
- Monitor system health, performance, patching, compliance, capacity and service availability, and take corrective action to minimise disruption and maintain operational continuity.
- Gather and record statistical data relevant to measuring performance against agreed indicators and participate in review and evaluation activities.
- Participate in organisational and community activities to advance the health and wellbeing of Aboriginal and Torres Strait Islander people.
- Work within Wuchopperen’s Policies and Procedures including the Staff Code of Conduct and the Work Health and Safety requirements and contribute to continuous improvement processes to ensure compliance with relevant standards and safe, effective service delivery.
- Other duties as required, within your skills, experience and capacity.
Core Capabilities:
Assessment of merit for this role will be based on the knowledge, skills and experience, potential for development and personal qualities. The competencies listed below are considered to the most critical for success in this role.
For applicants to be successful in this role, they should demonstrate:
- Knowledge and understanding of Aboriginal and Torres Strait Islander societies and cultures from an historical and contemporary perspective, including the ability to communicate effectively and sensitively with Aboriginal and Torres Strait Islander people.
- Demonstrated high level technical expertise and knowledge of computer and computer peripheral operations including server and network management.
- Extensively developed interpersonal and communication skills including the ability to liaise with a range of stakeholders as well as effectively advocate for Aboriginal and Torres Strait Islander people.
- Demonstrated ability to work independently and in a multi-disciplinary team environment, prioritise and meet deadlines, deal with matters of a sensitive and confidential nature.
- Demonstrated ability to meet and work within the core values and behaviours of Wuchopperen.
Qualifications and experience:
- Tertiary qualifications in Information Technology, along with at least 3 years’ industry experience in a similar role.
Requirements:
- It is a condition of employment in this role for the employee to be, and remain, vaccinated against measles, mumps, rubella, varicella (chicken pox), pertussis (whooping cough) and hepatitis B
- It is recommended for the employee to be vaccinated against COVID-19.
- Proof of qualifications and current registration is required to be provided prior to the commencement of duty.
- It is a condition of employment that all employees are holders of a current and valid ‘blue card’ or Working with Children Check. This is at your cost. Employment cannot continue or commence if you do not have a ‘blue card’ or if your ‘blue card’ is withdrawn or is disqualified.
- Possession of a current CPR certificate or commitment to obtain within the first six weeks of employment is essential.
- Possession of a current Queensland “CA” class driver’s licence is essential.
- Commitment to work within the principles of Aboriginal and Torres Strait Islander community control including a willingness to develop the leadership of Aboriginal and Torres Strait Islander staff.
- All employees are responsible for the safety of themselves, students, visitors, volunteers and fellow staff members. Employees must report any hazards or incidents, co-operate in emergency drills, undertake Workplace H&S training as required, and lodge risk assessments for all external and internal risk activities.
- Ability to use Microsoft products and the ability to use or willingness to gain proficiency in the client information management systems.
- Applicants who do not address these requirements, will not be considered for shortlisting.
- Note: Revised legislation requires applicants to hold a blue card prior to commencement. Refer to Qld Government’s Blue Card Services website for more information.
How to apply:
To be eligible for interview, applicants must submit a cover letter (no more than two pages), addressing the Core Capabilities and an up-to-date Resume including two referees and complete the screening questions provided from Employment Hero.
For more information contact Ravi, Manager, Technology and Innovation on (07) 4080 1097
Wuchopperen is a Child Safe Organisation and the safety and wellbeing of children is of utmost importance.
Closing date for applications: 5pm on Sunday 10th May 2026
