Office Manager

We are looking for an energetic, proactive, an organised Office Manager to be the heartbeat of the office. This isn’t just about ordering pens, and milk it is about creating a welcoming, vibrant office environment where our team can thrive.  You will be the go-to person for everything, ensuring that the office runs efficiently and seamlessly, while creating a warm welcoming environment where our can team thrive. 

Your “Vibe” 

• Approachable & Warm: You make everyone feel welcome (on the phone, on line and in person).
• Unflappable: You can handle multiple, competing priorities with a calm, “can-do” attitude.
• Proactive & Resourceful: You solve problems before anyone else notices they are broken.
• Culture-Focused: You naturally uplift morale and foster a fun, inclusive, and productive atmosphere.

What’s really involved 

• Manage the office, greet visitors, and manage incoming communications with professionalism.
• Provide admin support to the CEO and Sales and Marketing teams
• Office Operations & Logistics: Keep common areas tidy, manage supplies inventory, and manage office equipment (maintenance, repairs, and upgrades).
• Culture & Community: Plan and execute team events, meetings, celebrations, and lunches.
• Other Admin: Manage expense reporting, travel, and basic HR onboarding of new hires.
• Provide 1st level support for our customers via phone, and email.
• Assist clients with basic troubleshooting and account usage questions related to our software.
• Provide friendly and professional customer service to ensure a positive user experience.
• Escalate complex technical issues to the appropriate support team members
• Document customer interactions and feedback to improve our services.

Required Skills & Experience

• 3+ years experience as an Office Manager or in a similar administrative role.
• Excellent written and verbal communication skills with the ability to articulate ideas clearly and effectively to a range of stakeholders.  
• Strong proficiency in MS Office and Google Workspace 
• Experience with Xero or other accounting packages a plus 
• Strong time management capabilities and an innate ability to set priorities and flex to an ever changing environment. 
• Strong analytical and problem-solving skills, with the ability to quickly understand client issues and propose solutions.
• Ability to manage multiple tasks effectively, with strong attention to detail and prioritisation skills.
• A customer-first mindset, with a focus on providing exceptional service.
• Strong team player with the ability to collaborate effectively across departments.
• Comfortable working in a growing, fast-paced, environment and capable of adapting to changing needs.

About us

An exciting time to be part of our team…we are growing! We are an international software company based in Warriewood. Workshop Software is an innovative cloud-based platform that helps automotive workshops manage their operations efficiently. Our solution is designed to streamline booking, invoicing, inventory, and customer communication, enabling businesses to enhance productivity and deliver exceptional service to their clients.