L1/L2 Desktop Engineer
Wild Tech – Sydney
Salary: Negotiable – based on experience and skills
Type: Full-Time, Hybrid
Location: Sydney (travel to client sites required)
Eligibility: Australian Citizen or Permanent Resident (No sponsorship is offered for this role)
Driver’s Licence & Vehicle: Essential — regular travel to client sites is required.
At Wild Tech, we help businesses thrive through smart, reliable technology — and we’re growing our Managed Services team. We’re on the lookout for a L1/L2 Helpdesk Engineer who loves helping people and wants to impart their knowledge and skills in an MSP environment.
If you’re passionate about IT, customer service, and continuous learning, this is a great opportunity to grow in your tech career.
We are seeking a capable, well‑spoken, and personable L1/L2 Desktop Engineer to represent Wild Tech onsite for our Sydney clients.
Role Overview
This is a full-time, semi-permanent position based primarily onsite at customer locations across Sydney. You will be the face of Wild Tech—providing hands-on support, managing end-user devices, and assisting with service desk operations. The role involves regular travel to client sites, so a valid driver’s licence and reliable vehicle are essential.
You will act as the first point of contact for IT issues, triaging and resolving a percentage of the tickets raised, and ensuring timely responses (within 15 minutes). The role requires strong technical skills, excellent communication, and the ability to work efficiently and professionally with clients.
Key Responsibilities
Primary (L2 – Onsite & Remote Support)
Manage end-user devices including laptops, tablets, and peripherals.
Provide onsite and remote technical support to resolve incidents and service requests.
Troubleshoot hardware, software, and connectivity issues.
Support Microsoft Windows 11, Microsoft 365 applications (Teams, SharePoint, OneDrive, Outlook), and general desktop technologies.
Assist with device configuration, deployment, and lifecycle management.
Secondary (L1 – Service Desk)
Receive phone calls and provide first-line customer support.
Log, triage, and manage tickets using Jira Service Management.
Document solutions, troubleshooting steps, and knowledge base articles.
Escalate issues appropriately while maintaining clear and professional communication with clients.
Other Activities
Attend scheduled onsite visits to various Sydney client locations.
Represent Wild Tech professionally, maintaining strong customer relationships.
Skills & Experience
Required
Experience in an L1/L2 desktop support or field support role.
Strong knowledge of Microsoft Windows 11 and Microsoft 365 (Teams, SharePoint, Outlook).
Excellent interpersonal, customer service, and communication skills (well‑spoken and confident with clients).
Ability to manage multiple tasks, prioritise effectively, and work independently.
Willingness to work onsite most days and travel between client locations.
Valid driver’s licence and reliable vehicle (essential).
Active certification in one or more Microsoft Certifications (Infrastructure, Modern Workforce, or Security).
Preferred
Bachelor’s degree in Information Technology, Computer Science, or related field.
Experience with ServiceNow & Jira.
Other relevant certifications (e.g., CompTIA A+).
2–4 years prior experience in IT, professional services, or the technology industry.
Desirable (Bonus)
Experience with Microsoft Intune (Endpoint Manager).
Knowledge of Microsoft Entra, Azure AD, or traditional Active Directory.
Previous MSP or multi-site support experience.
Why Join Wild Tech?
Competitive salary
Stable role with long-term potential
Work directly with clients in a varied and hands-on environment
Supportive team culture with opportunities for learning and growth
Exposure to modern Microsoft cloud technologies
How to Apply
Please submit your resume outlining your relevant skills and suitability for the role to jaclyn@wild-tech.com.au or apply directly to this job board.
