Summary:
The Assistant Manager at Moss Vale Hotel plays a crucial role in ensuring the smooth operation of our hospitality services. This position is designed for a motivated individual who is passionate about delivering exceptional guest experiences and supporting the management team in daily operations. The Assistant Manager will contribute to the hotel’s success by overseeing staff, managing customer relations, and maintaining high standards of service in a vibrant and dynamic environment.
Responsibilities:
- Assist the General Manager in daily operations and staff management.
- Ensure exceptional customer service is delivered at all times.
- Supervise and train staff to maintain high service standards.
- Manage guest complaints and feedback effectively.
- Assist in the development and implementation of operational policies.
- Monitor inventory and assist in ordering supplies as needed.
- Support marketing initiatives to promote the hotel and its services.
- Ensure compliance with health and safety regulations.
Qualifications:
- Proven experience in a supervisory role within the hospitality industry.
- Strong understanding of hotel operations and customer service principles.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Strong organisational and multitasking abilities.
- A relevant qualification in hospitality management or a related field is preferred.
Only applicants onshore with full working rights will be contacted
