Retail Sales Assistant

Drink More Water, together we win.

Here at waterdrop®, we make drinking more water fun, convenient and most importantly, sustainable! Discover the world of innovative and eco-friendly hydration with our fruity little cubes – Microdrinks – that save plastic and carbon emissions (as compared to conventional pre-filled bottled drinks) and help score one for the planet. With a successful online presence and 40+ stores around the world, we can’t wait to take this journey to the next level in Australia – together with you!

The role

As a casual Hydrista at waterdrop® Rundle Place you’ll provide excellent customer service and surpass customer expectations at every opportunity, whilst bringing high energy and enthusiasm to the team.

Your responsibilities at waterdrop®:

• Identify customer needs and answer product related questions. Be able to respond to queries on product prices, features and benefits

• Take every opportunity to capture customer data in order to expand our database and customer loyalty.

• Resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management.

• Deliver product excellence by maximising product knowledge with relevant recommendations.

• Attend and participate in store meetings and training sessions as required by your manager.

• Ensure that good communication with your colleagues is maintained

• Have a positive attitude with the team and customers and be open to constructive feedback.

• Maintain brand standards on visual display and merchandising, cleanliness and general housekeeping

• Follow policies and procedures to maintain the security of stock, customer records and cash handling.

• Ensure that time keeping attendance is in line with the company’s policies and procedures. Opening and closing the store as and when required.

• Be aware of Health & Safety requirements in the store.

What you bring to the table:

• Be approachable and available to assist our customers with their shopping experiences.

• Enthusiasm and commitment to always provide excellent customer service.

• Willing to adapt and take on new challenges.

• Strong selling skills.

• Always presents a professional image.

• Ability to multitask.

• The ability to maintain professionalism under all circumstances.

• Works effectively and efficiently alone and in the team.

• Prepared to go the extra mile when needed.

• Good interpersonal and communication skills.

• Demonstrate retail sales experience in a customer focused environment

What we offer you:

• An ambitious and international team with whom fun is by no means neglected.

• Individual development opportunities in one of the fastest growing e-commerce companies.

• Discount on-and offline on your waterdrop® purchases

Wanna drop in? Just send us your cover letter and resume via the application button.