Customer Service Representative

About Us

At Vorwerk we like to do things differently – and in fact, we’re really proud of that. We are a family company fully committed to our purpose of creating something incredible together. It is our People First approach that has stood the test of time and guides everything we do.

For more than 140 years, Vorwerk have been inspiring people all over the world with high-quality household products. We have grown from a small carpet weaving mill to one of the most successful direct sales companies providing innovative products including the much-loved Thermomix® and powerful Kobold Vacuum Cleaner.

Over recent years, we have successfully diversified in Australia and New Zealand through the development of TheMix Shop, an e-commerce marketplace for Thermomix® accessories and premium kitchenware.

The Opportunity

We are looking for a dedicated and customer-focused Customer Service Representative to join our team and assist our valued customers in Australia and New Zealand.

As the first point of contact, you will be responsible for providing exceptional service to both our customers and consultants. You’ll handle inbound calls, emails, and online enquiries, responding to customer needs, answering questions, resolving issues, fulfilling requests, and maintaining our contact database.

What are we looking for?

We’re looking for someone who thrives in a fast-paced environment and brings a positive, can-do attitude to the team every day. If you’re someone who loves connecting with people, brings energy to every interaction, and enjoys being part of a fun, supportive, and high-performing team – this is the place for you.

• Strong and clear communicator, both verbally and in writing

• Previous contact centre experience (bonus points if you’ve handled complex cases)

• Experience in the sales or high-end domestic appliance industry is highly regarded

• Passion for delivering excellent service in a high-volume environment

• Ability to build rapport with customers

• Experience with Salesforce and Netsuite ERP is advantageous

• Positive, can-do attitude

What’s in it for you?

• Join a Global leading organisation in direct sales
• Great employee incentives, benefits and team culture
• A hybrid working environment