About Us
As part of the global Vorwerk Group, we’re proud of our long history of innovation and quality, but what truly drives us is our people. For more than 140 years, our Thermomix® and Kobold brands have inspired passionate communities around the world, and that spirit continues to shape everything we do.
Here in Australia and New Zealand, we’re growing fast. Alongside our direct-selling Thermomix® community, we’ve expanded into a thriving e-commerce marketplace offering Thermomix® accessories and premium kitchenware. It’s an exciting time to join us as we continue our growth into 2026.
We’re committed to creating a workplace where you can do your best work, feel supported, and help shape the future with us. If you’re energised by innovation, connection, and products that genuinely make a difference in people’s lives, you’ll fit right in.
About the Role
The Application Support Officer provides 2nd and 3rd level support and administration of Vorwerk Australia and New Zealand’s businesses enterprise applications. The role is responsible for managing escalated or complex support and database requests and liaising with internal stakeholders and Consultants to resolve issues.
The role will also support the System Administrators and Consultants in the day-to-day management of the applications and become the temporary system owner in their absence.
About You
You’re a tech‑savvy, customer‑focused support professional who thrives in fast‑paced environments where problem solving, communication and ownership matter. With experience in application support, ideally within enterprise systems, you’re confident managing tickets, troubleshooting issues, and guiding stakeholders through solutions with clarity and care.
You bring a strong sense of urgency, excellent organisation and a proactive mindset. You enjoy working independently while maintaining great relationships with internal teams, consultants and system administrators. Accuracy, communication and accountability drive the way you work.
You’ll be a great fit for this role if you have:
- Service Desk Ticketing capabilities with a sense of urgency
- Ability to work independently and be customer focused in approach
- Problem solver who is organised and able to meet deadlines
- Advanced Microsoft Office skills (Word, Excel, PowerPoint, Outlook, Teams)
- Excellent verbal and written communication
What’s in it for you?
- Join a Global leading organisation in direct sales
- Great employee incentives, benefits and team culture
- A hybrid working environment
