Customer Service Officer – Telephone Interpreting

At LanguageLoop, we’re all about turning words into possibilities through connecting people and organisations every day, enabling our clients to speak and engage with their customers in any language, anytime, across any platform. With 190+ languages and a full suite of telephone, video, onsite interpreting and translation solutions, we’re helping more Australian organisations than ever, as our population continues to expand and diversify.

The Role:

We are seeking an experienced Customer Service Officer – Telephone Interpreting to join our team at LanguageLoop, a government business enterprise. Working as part of a business committed to providing service excellence to the community in the language services sector, this role will provide excellent customer service to LanguageLoop’s clients and Language Professionals by processing Telephone Interpreting interactions in a professional, correct, and timely manner. This role will work on a rotating roster of 8:00 a.m. to 4:00 p.m. and 10:30 a.m. to 6:30 p.m., with the requirement to work these shifts on alternate weeks.

This role will form an important part of our customer support team, being the first point of contact for our varied clients. To succeed you must have:

1. Previous experience handling high volume inbound calls in a call centre environment

2. Excellent verbal and written communication skills

3. Strong customer service and team orientation

4. Attention to detail

5. Ability to work effectively in a fast-paced environment

The role is based in the heart of Melbourne’s CBD and offers a hybrid work arrangement.

How to Apply

If you feel you meet the criteria for this exciting and rewarding position, we look forward to hearing from you! Please submit a cover letter outlining your relevant skills, experience and why you’d be the right person to join our team together with your resume by Thursday 26 February 2026.

LanguageLoop promotes equal employment opportunities, and we embrace a diverse and inclusive work environment. Aboriginal and Torres Strait Islanders and people of culturally diverse backgrounds are encouraged to apply. We are committed to ensuring our recruitment process is accessible to all candidates. If you require any adjustments or support during the application or interview process, please let us know.