IT Support Technician

Summary:

We are seeking a motivated IT Support Technician to join our dynamic team in Melbourne. This entry-level position is crucial for ensuring the smooth operation of our IT systems and providing exceptional support to our users. The ideal candidate will have a passion for technology and a desire to learn, making a significant contribution to our organisation’s success.

Responsibilities:

• Provide first-line technical support to users via phone, email, and in-person.
• Diagnose and resolve hardware and software issues in a timely manner.
• Assist in the setup and configuration of new equipment and software.
• Maintain accurate records of support requests and resolutions.
• Collaborate with other IT team members to improve processes and systems.
• Conduct regular system checks and updates to ensure optimal performance.
• Educate users on best practices for IT security and software usage.

Qualifications:

• A relevant qualification in IT or a related field (e.g., Certificate IV in Information Technology).
• Basic understanding of computer systems, networks, and troubleshooting techniques.
• Strong communication skills and a customer-focused attitude.
• Ability to work effectively in a team and independently.
• Willingness to learn and adapt to new technologies.