About Us
Veritas House is a vibrant not-for-profit, community-based organisation with a specific focus on supporting vulnerable children, young people & their families. Veritas currently delivers services in a range of DCJ funded programs.
You’ll be part of a caring, values-driven team that’s passionate about creating positive outcomes — while enjoying a workplace that values authenticity, collaboration and growth.
About the role
We are seeking an experienced and values‑driven Residential Team Coordinator to provide leadership within our Specialist Homelessness Services (SHS) program. This role combines hands-on casework with team leadership, supporting young people who are experiencing or at risk of homelessness to achieve safe, stable and sustainable housing outcomes
You will lead the Residential Youth Work team while working directly with young people in crisis accommodation, outreach and post‑crisis support, ensuring service delivery is trauma‑informed, strengths‑based and person‑centred.
Some of your core responsibilities will include;
- Coordinate day‑to‑day residential and crisis accommodation service delivery, ensuring continuity of care and quality outcomes.
- Provide supervision, coaching and practice guidance to the Residential Youth Work team
- Develop and manage staff rosters, planning for leave, relief cover and service continuity
- Hold a caseload including crisis accommodation, post‑crisis and outreach clients
- Apply trauma‑informed, strengths‑based and person‑centred practice
- Liaise with housing providers, real estates and support services to improve housing outcomes
- Participate in on‑call and operational escalation as required
- Ensure compliance with SHS requirements, child protection legislation and organisational policies
Why work for us?
As an organisation we value collaboration, authenticity, compassion and relationships and together, we work towards achieving a world where every person feels safe, secure and valued. We do work we’re proud of, but we offer more than just the chance to feel good:
- NFP salary packaging options up to $15,900 per year plus meals and entertainment benefits – increase your take home pay!
- Opportunity to use novated leasing to purchase a car
- Additional leave once your probationary period is complete
- Generous Discounts Platform
- Opportunity to develop your skills working within a trauma and developmentally informed team
- Regular clinical, line management & and group supervision – as well as other continuing professional development opportunities
- Access to Therapeutic Crisis Intervention training – a compassionate, trauma-informed training program that helps staff support children through challenging moments, focusing on de-escalation, safety, and building trusting caring relationships.
About you
You are an empathetic and capable leader with strong experience in youth homelessness or community services. You thrive in sometimes complex environments and can balance operational coordination, staff support, and direct client work.
As part of our selection criteria our ideal candidate will bring;
- A minimum Certificate IV or Diploma in Community Services, Youth Work or similar
- Demonstrated experience in case management and working with young people experiencing homelessness and complex needs.
- Knowledge of trauma‑informed, strengths‑based and early‑intervention approaches
- Experience supervising, coaching or mentoring staff and supporting performance and development
- Sound understanding of child protection legislation and mandatory reporting obligations
- Strong communication, collaboration and advocacy skills
How to apply;
Please attach your resume, and a comprehensive cover letter addressing how you meet the essential criteria listed below.
Applications close 9am Thursday 30th April 2026
If you have any questions or would like to know more about the role – please reach out to us via email employment@veritashouse.org.au, alternatively give us a call on 1300 011 973 for a confidential discussion – Just ask to be put through to the P&C team.
Please note, all employment at Veritas House is subject to satisfactory probity checks which include a Working with Children Check, satisfactory National Criminal Screening and references, and unrestricted Drivers Licence.
To be considered for this position, you must also have appropriate rights to work in Australia. We unfortunately are unable to offer visa sponsorship.
